Supervisor, Housing Supports (2023-336-Cc)

Employment Type:

Full Time, Non-Bargaining Unit

Work Hours:

35 hours/week

Tuesday – Friday (3 – 11pm)

Saturday (12pm – 8pm)

Work Setting:

Onsite, 540 Cedarvale Ave

Application Deadline:

July 24th, 2023 by 11:59 pm

Program Overview – Supportive Housing, Community Care

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Support the Manager with the implementation of data tracking systems and reporting tools and completion of reports.
• Prepare statistical and program reports for the Manager as requested.
• Support WoodGreen Housing and Building Services with property management.
• Support the Housing Unit with tenancy issues, including pest control, hoarding, arrears, inspections, notices and work orders.
• Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Support the promotion/awareness building of the programs and its services to the immediate and broader community.
• Support the Manager with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program.
• Participate in regular supervisory sessions with the Manager.
• Support the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services.
• Support the Manager with the implementation of program/operational protocols.
• Support staff with the development and execution of Coordinated Care Plans and Case Plans.
• Support the Manager with the planning and implementation of staff development.
• Support in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
• Engage in training and education to upgrade skills as directed.
• Support in the development of common strategies to address tenancy and building issues.
• Provide daily oversight of program staff and support with orientation of staff.
• Work directly with the program participants to ensure they are meeting program expectations.
• Ensure that the equity objectives and community development policies of the organization are followed within the programs.
• Provide support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
• Support in building and maintaining internal and external partnerships and collaborative activities.

What You Bring To The Team

• Bachelor’s degree in a related field.
• 3+ years of experience supervising staff, preferably in a unionized environment.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
• 3+ years of experience implementing programs and working with homeless/vulnerably housed older adults and seniors.

What Will Set You Apart

• Knowledge of budgets and funding.
• Ability to develop effective services for individuals and communities facing these challenges.
• Understanding of homelessness, poverty, mental health and substance use.
• Ability to challenge organizations, staff and tenant communities in a positive/creative way.
• Strong computer proficiency.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Knowledge of RTA and occupancy agreements, and property management.
• Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
• Excellent interpersonal and communication skills,
• Excellent multi-tasking, time management, writing, and editing skills.
• Ability to implement program initiatives and build partnerships, with an understanding of program development.
• Knowledge of group facilitation and policy development skills.

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