Head Of Business Operations

Title:

Head of Business Operations

Company:

Everest Insurance Company Of Canada

Job Category:

Underwriting

:

It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

• Generous tuition/continuing education reimbursement
• Networking groups
• Mentoring opportunities
• Flexible work arrangements
• Talent development initiatives

Everest is a growth company with $14 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Our financial strength is evident in Financial Agency Ratings of: A+ A. M. Best, A+ S&P Global and A1 Moody’s Investor Service. We are a market leader for our broad diversified income streams, strong underlying underwriting performance with reduced volatility and strong cash flow. We take pride in being known in the industry as nimble, entrepreneurial, and responsive.

Although we are currently in the North American market, we see great opportunity to expand our markets. To support this, we are currently looking for a Head of Business Operations.

Reporting to the Chief Executive Officer, you will be an active member of Everest Insurance Company of Canada’s (‘EvCan’, ‘Company’) leadership team. Alongside your peers on the leadership team, you will foster a culture of operational excellence, entrepreneurship, transparency, collaboration, and candor. You will empower and enable underwriting, claims, and other functional area teams to execute on leadership’s strategic objectives. You understand commercial risk products, the Canadian insurance market and operating environment, and how to drive value and win with our chosen customers.

Objective:

• Collaborate across the organization inside and outside of Canada, ensuring alignment with the North American Operations team while leveraging tools and capabilities that already exist to drive Canadian priorities forward.
• Actively participate in shaping the Canadian strategy as part of EvCan’s leadership team. Establish operational priorities that support the execution of those strategies.
• Improve efficiency across all departments by driving process optimization, automation, offshoring, and ensuring the right work is on the right desk.
• Ensure the highest standard of customer service by establishing service standards and managing day-to-day operations to meet and exceed those benchmarks.
• Create and institutionalize standard operating procedures (SOPs), training materials, and process workflow guides across the business.
• Improve EvCan’s employee experience as it relates to their interaction with our operating processes and systems environment.

Responsibilities include but are not limited to:

• Leadership, Training, and Development: Take an active leadership role across the organization by coaching, developing, and managing change with all stakeholders. Build a culture of continuous improvement where curiosity, challenging the status-quo, and iterative improvements are the norm. Ensure key processes are documented to enhance onboarding, cross-training, and building redundancies among the team.
• Business Operations Strategy: Develop an enterprise operations strategy for EvCan that supports the execution of the broader business strategy and aligns with the North American Operations architecture. Build consensus around the operations strategy and drive its execution by prioritizing key initiatives and effectively managing change with all stakeholders.
• Operating Environment, Efficiency & Customer Service: Create an operating environment that supports a top-tier employee experience. Drive initiatives across the operations portfolio to improve efficiency, productivity, and EvCan’s teammates’ ability to serve internal and external customers. Ensure a high degree of operational quality, resiliency, and compliance with Company and regulatory policies, rules, and regulations.

Requirements and Qualifications:

• Collaborative with a team-based mindset. Excellent organizer and ability to prioritize the most important tasks. Ability to manage multiple projects and timelines across a variety of stakeholders to meet targets and deliverable dates.
• Demonstrated business and functional area excellence: extensive work experience and knowledge in multiple lines of business with a good understanding of customer and broker expectations and the operational processes needed to deliver.
• Infrequent travel, including overnight or extended trips, in Canada and the U.S.
• Bilingualism (French and English) is an asset.
• An understanding of the Canadian regulatory requirements.
• Exceptional oral and written communication with the ability to summarize business problems, recommend solutions, and concisely provide executive summaries to senior management.
• Minimum of ten to fifteen (10-15) years of progressive experience in Canadian commercial P&C insurance operations, including process improvement and change management. Sound understanding and use of financial and project planning, analysis, and reporting approaches, as well as familiarity with the Canadian market, distribution channels, and competitors.
• A bias for action with a high sense of urgency, strong work ethic, and drive for results. Intellectually curious, delving into problems and finding the best solution for the business. Ability to navigate ambiguity and effectively work in a changing environment.
• Experience with a wide variety of assignments around operational workflow including systems in underwriting, claims, finance, and other functional areas is an asset.

At Everest we hold ourselves accountable to advance diversity, equity, and inclusion in our people, our skills, and our ideas. We prioritize building a workforce that spans cultures, backgrounds, and experiences at every level. This is a priority we bring to life through the diverse representation of leaders and colleagues across Everest. We view this as a strength and believe that our work culture is significantly enhanced when diverse groups of people come together.

Type:

Regular

Time Type:

Full time

Primary Location:

Toronto - Insurance Canada

Additional Locations:

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].