Guest Service Agent - Toronto (Part-Time)

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Demonstrate a high level of customer service at all times
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Follow company brand standards
• Comply with hotel security, fire regulations and all health and safety legislation
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Assit with running night audit reports on overnight shift
• Assist other departments, as necessary
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Competent level of IT proficiency
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Calm, efficient, and organized with great attention to detail
• Must be able to work some overnight shifts
• Previous experience in a customer-focused industry
• Professional manner with an emphasis on hospitality and guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Conflict resolution experience
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [email protected] or call 1-844-217-AODA.

Work Locations

Hilton Toronto

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office