Bilingual Guest Experience Centre Consultant

RECIPE is looking for a Bilingual Guest Experience Centre Consulant

to join our Guest Services team!

(Moncton)

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The Guest Service Representative will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Service Representative will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

What you will do in this role

• Attentively listen and process Guest concerns, comments and inquiries via phone, email and web
• Ensure all concerns are escalated to the correct departments for review, as set out by department standards
• Perform other duties as assigned
• Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
• Monitor and engage with Guests on various social media and review platforms

What we are looking for from you

• Positive attitude with the ability to work well independently and part of a dynamic team environment
• Exceptional organizational skills, ability to multi-task and high attention to detail.
• Excellent communicator, both written and verbal.
• Experience in Communications and Social Media is preferred
• Must possess excellent telephone mannerisms
• French speaking and written communication skills are an asset
• High school diploma required and post-secondary education an asset

What’s in it for you?

• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Competitive wages
• 20% associate discount card valid at participating RECIPE brands
• The chance to be part of a close-knit, innovative and energetic team
• Flexible scheduling

*Please note this position currently requires candidates to work remotely- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected].

RECIPE is looking for a Bilingual Guest Experience Centre Consulant

to join our Guest Services team!

(Toronto)

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The Guest Service Representative will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Service Representative will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

What you will do in this role

• Attentively listen and process Guest concerns, comments and inquiries via phone, email and web
• Ensure all concerns are escalated to the correct departments for review, as set out by department standards
• Perform other duties as assigned
• Monitor and engage with Guests on various social media and review platforms
• Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands

What we are looking for from you

• High school diploma required and post-secondary education an asset
• Exceptional organizational skills, ability to multi-task and high attention to detail.
• Must possess excellent telephone mannerisms
• Positive attitude with the ability to work well independently and part of a dynamic team environment
• Excellent communicator, both written and verbal.
• Experience in Communications and Social Media is preferred
• French speaking and written communication skills are an asset

What’s in it for you?

• Competitive wages
• 20% associate discount card valid at participating RECIPE brands
• The chance to be part of a close-knit, innovative and energetic team
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Flexible scheduling

*Please note this position currently requires candidates to work remotely- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected].