Guest Services Agent - Hotel Victoria

Guest Services Agent - Hotel Victoria

Caught you looking…this position is not your traditional Guest Services role. As we open the doors to the reimagined Hotel Victoria and Social House, we embrace our historic roots but look forward to shaking things up a bit. The Vic will be the gathering place in the heart of downtown Toronto. With an eclectic, comfy and inviting atmosphere that celebrates the history of the hotel, a vibrant social scene embracing the local community, art, live music, and all day bites with bevvys to match…this will be the place to hang out all day long. Guests checking in, or checking out the social house, will intermingle and be treated to a unique and exceptional experience every visit.Joining this team, will challenge you to be an all-round hospitality specialist! You may be focused on front office and guest service today, and food and beverage tomorrow. Being a part of the Vic team mean more than just greeting Guests or running the average lobby bar. We’re looking for people who love doing it all, always think outside the box, enjoy chatting it up with guests, have high energy and a fearless can-do attitude.

If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career…this could be the place for you!

What We Offer

• Team Member Referral Program
• Team Building Events
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Leadership Development
• Culture of Recognition Program
• Hotel Stay Discounts
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

• Create and cancel reservations as required.
• Comply with all company standards.
• Balance and prepare individual paperwork for closing of shift with hotel standards.
• Perform other duties assigned by the Supervisor or department manager.
• Conducting quality checks and ensuring we are meeting and exceeding quality expectations.
• Review logbook, and emails daily and complete all tasks on the checklist.
• Complies with all food and beverage regulations.
• Resolve complaints; assist guests with inquiries in connection to hotel services- food and beverage, in-house event, directions, local attractions, gift shop, safety boxes etc.
• Ensure a seamless check-in and check-out procedure for each guest while maintaining friendly and professional attitude.
• Interacts with guests in a friendly and helpful manner, takes orders, serves drinks and snacks.
• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates.

What We Are Looking For...

• Food Safe certification is an asset
• Available to work days, evenings, weekends, and/or holidays as required;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• Excellent written and verbal communication skills are essential;
• Must be legally authorized to work in Canada.
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Exceptional customer service skills!
• Smart Serve Ontario is an asset
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision.
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;

About Us

Meet Historic Hotel Victoria! This iconic building pays tribute to Queen Victoria and offers an intimate boutique style hotel located in the heart of downtown Toronto. The hotel is within walking distance of corporate and government offices, shopping, dining and major downtown attractions. The hotel is easily accessible with its ideal location on Yonge Street, just steps away from the Subway and Ground Transit Systems. The historically modern guestrooms feature new beds with pillow top mattresses, hardwood floors, LCD TVs, and custom designed, modern furniture. The lobby features a mix of classic and contemporary furnishings.

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Silver Hotel Group - Hotel Investment, Development, Management

A leading Canadian privately owned hotel investment, development, and management company.