Guest Services Representative Jobs

Guest Services Representative (part-time: 4 hr/week, 6-month contract)

Role Description

The Guest Services Representative will act as the “brand ambassador,” enthusiastically promoting the Bayview Village Shopping Centre, its’ stores, programs, and services. The Guest Services Representative will report to Manager, Guest Services.

Responsibilities

• Maintaining a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional services; etc.
• Proactively seeking opportunities to create memorable customer interactions, to assist customers and to provide exceptional service.
• Responding to incoming requests for information (whether in person, over the telephone or via email) in a professional, positive, knowledgeable, and friendly manner.
• Carrying out the day-to-day tasks relative to BV’s gift card program including handling cash, credit and Interact payment; reconciling receipts at end of day; etc.
• Complying with the roof access, lost and found and wheelchair/stroller sign-out procedures.
• Providing gift wrapping for customers by request.

Experience and Qualifications:

• Strong organizational, planning and time management skills
• Ability to prioritize workload and handle competing priorities and deadlines
• Experience in position requiring exceptional customer service skills
• Intermediate skills in Microsoft Office (Outlook, Excel and Word)
• Strong attention to detail and problem solving skills
• Excellent oral and written communication skills
• Positive and friendly "Customer First" attitude

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.