Guest Service Supervisor | Days Inn & Suites By Wyndham Thunder Bay

Guest Services Supervisor

We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Leadership Development
• Education Reimbursement for you (and your children!)
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Hotel Stay Discounts
• Annual Wellness Credit
• Culture of Recognition Program
• RRSP Matching Program
• Team Building Events
• Team Member Referral Program

Key Responsibilities

Reporting to the Guest Services Manager or designate, you will:

• Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
• Resolves guest problems quickly, efficiently, and courteously;
• Acts as a role model in the service vision and standards of the Guest Services Team;
• Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
• Performs other duties as assigned including assisting team members with their roles during peak periods.
• Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
• Verifies that accurate room status information is maintained and properly communicated;
• Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
• Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
• Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;

What We Are Looking For...

• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
• Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
• Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
• Demonstrated ability to interact in a team environment with several divisions/departments
• Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
• Excellent written and verbal communication skills are essential;

Salary Range

$18.50 / hour

About Days Inn & Suites By Wyndham Thunder Bay

Days Inn & Suites Thunder Bay is an award-winning Hotel offering 92 well-appointed guestrooms, a fitness room, salt water swimming pool and hot tub, along with one meeting room. We offer our Guest’s a deluxe continental breakfast each morning. A quick 10-minute drive from the Thunder bay International Airport this Hotel is located near Confederation College and the Intercity shopping area. Sharing our parking lot with Tim Horton’s and Montana’s offers our Guests some great meal options without leaving the parking lot.

As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.