Group Sales Coordinator Jobs

Join us in making vacation dreams come true!

Are you searching for a fun, passionate, travel loving team? –Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Groups Sales Coordinator to join us in making vacation dreams come true. As the Groups Sales Coordinator, you are responsible for providing booking administration support to the accounts and Group Sales Representatives as assigned. This includes making and modifying bookings and other skilled tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers is required, both written and by phone to nurture customer relationships and drive customer retention and referrals. Apply now and have your career soar to new heights - under our wing!

Work Perks

• Work with a fun, passionate, travel loving team!
• See for yourself! @sunwinglife
• Great travel perks!
• Opportunity to give back through our social responsibility initiatives
• Grow your career with challenging and rewarding work that makes a difference

What You’ll Do

• Validate and adjust insurance on file as necessary
• Assisting with answering call queue as needed
• Check quote against booking system and verify rates.
• Process modifications requested by GSR or customer
• Other as required
• Attend trainings as assigned by management and Group Sales Trainer.
• Process group block seating and seat selection requests
• Process group booking requests.
• Maintain product knowledge and participate in ongoing training as scheduled
• Correct duplicate seat selection
• View Product Webinars
• Other tasks as assigned
• Own and manage some spec groups end to end as assigned
• Follow up on pending names and dob’s.
• Process booking releases based on contracted policies
• Monitoring email inboxes pertaining to Coordinator file administration
• Issue invoices for booking modifications to keep customer updated on bookings status and balances due
• Stay current on procedural changes and updates.
• Organize information provided for quick reference when required
• Issue E-Docs when necessary
• Balance accounting on file
• Identify group leader on the booking and obtain contact information
• Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
• Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance.
• Work with Payload, Inventory or Costings if specific inventory is required
• Add FIT transfers details
• Add complimentary Elite Plus seat assignment for wedding couples and group leaders
• Prepare booking with final rooming list
• GSR vacation coverage

What You’ll Need

• Effective language and communication skills including proper phone and email etiquette.
• Computer skills (Microsoft Office) and experience with reservation systems an asset
• Can work independently and contribute to a supportive team environment
• At least 1 year of administrative experience.
• Strong organizations skills and attentive to detail
• Experienced and comfortable with customer interactions
• Proficient time management skills with the ability to multi-task and prioritize
• Problem solving skills.

About Us

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]