Group Sales Assistant Jobs

Part-time Permanent
Marketing & Promotions
Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? Join our team at ROM and consider a fulfilling career as Group Sales Assistant.
POSITION SUMMARY:
As a Group Sales Assistant, you will play a vital role in selling museum visits to various group markets, such as Tour Operators, out-of-province school groups, performance groups, conferences, corporations, associations, social groups, academic and religious institutions, and community organizations. Your responsibilities will include upselling ancillary products and services to maximize revenue, providing exceptional customer service, invoicing clients, processing payments, prospecting new clients, and providing administrative support to the Tourism & Promotions team.
RESPONSIBILITIES:

• Follow up with clients after their visit to ensure customer satisfaction.
• Coordinate scheduling of group experiences and staff/volunteers, ensuring smooth operations.
• Conduct day-to-day group sales activities, including selling group visits and upselling ancillary products and services, tailoring the experience to meet clients' needs and maximize revenue.
• Provide administrative support to the Tourism & Promotions team, including researching new group prospects, updating tourism listings, and preparing group packages.
• Track and maintain accurate records of prospect and stewardship activity in the ticketing system for reporting purposes.
• Manage invoicing, secure and process payments, and handle daily transaction deposits.
• Handle client services and sales inquiries through various channels (e-mail, web, phone, and in-person site visits).

QUALIFICATIONS:

• Bilingual French/English language skills are an asset.
• Demonstrated ability to understand client needs, customize offerings, and deliver results.
• Ability to work independently and collaboratively in a team environment.
• Proficient in using various computer software applications such as Word, Excel, VivaTickets BOS, and Sage financial system.
• Demonstrates good judgment, initiative, and the ability to multitask and prioritize effectively.
• Exceptional interpersonal skills with a strong focus on providing exceptional customer service.
• Minimum of one (1) year of administrative experience, preferably in not-for-profit, cultural, and/or education sectors.
• Strong research skills to find relevant content for target audiences.
• Completion of less than two (2) years of post-secondary training/education in a marketing, education, or Museum-related discipline.
• Excellent oral and written communication skills, with the ability to work under pressure and meet deadlines.

Salary and Terms of Employment
START DATE: ASAP
OPEN DATE: July 12, 2023
CLOSE DATE: July 26, 2023
EMPLOYEE GROUP: OPSEU Local 543
SALARY/HOURLY RATE: $23.64-27.01 per hour
SCHEDULE: up to 24 hours
PROBATIONARY PERIOD: 420 hours or six (6) months (whichever comes first)
The ROM is committed to fair and accessible employment practices. Upon request, suitable
Diversity Statement
At ROM, we consider equity, diversity, and inclusivity foundational to our institutional success. We seek to foster a workplace that reflects the full breadth of the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities.
Accessibility Statement
ROM is committed to fair and accessible employment practices. Upon request, suitable
COVID Statement
Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.
Only candidates selected for an interview will be contacted. The selected candidate will be required to participate in a Criminal Background Check conducted via Profile Investigation Inc.