General Manager (Montreal) Jobs

Who We Are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day.  We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some Of What You Do

As the General Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You model and nurture a customer centric culture built on connecting, sharing, and partnering to help our customers achieve their working and learning goals. You inspire our customers, associates and community; delivering financial results and achieving operational excellence. You foster an environment in which associates develop skills and knowledge, and where they feel engaged and empowered.

• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
• Lead referral-based business development to grow sales and customer loyalty.
• Oversee asset protection procedures, privacy standards and drive compliance.
• Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
• Provide leadership and shape the customer centric culture at the store.
• Build your community network and nurture the customer experience.
• Manage costs and meet all operational and financial metrics.
• Lead a culture of engagement through ongoing learning, talent development, succession planning and the use of the performance management processes in the store.
• Manage and inspire the overall operational excellence and customer experience for your store. This includes overseeing all legislative and compliance standards are maintained.
• Develop and execute SolutionShop (printing, digital marketing, shipping and tech services) business development strategies.
• Provide team leadership through hiring, onboarding, coaching and development
• Participate in district and regional initiatives, projects and meetings to learn and grow in your role as a leader.
• Drive and encourage team for referral-based business development

Job

Retail Management

Location(s)

CA-QC-Westmount

Schedule

Full-time

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

Some Of What You Need

• Comfort with technology
• Advance-level in communication, able to inspire and lead a team
• 5 years of Retail Management experience (as a general manager or any other sector focused on customer experience)
• Solutions Finder
• Approachable
• Passionate
• Be a dynamic, inspiring partner to our customers and for our associates
• Focus on building partnerships and community
• Curious
• Proven track record of achieving customer service excellence and driving sales results, while maintaining positive team culture

Some Of What You Will Get

• Learning & Development programs
• And more...
• Associate discount
• Health and Dental benefits
• Performance bonuses
• RRSP/DPSP

Additional Information

• We’ll also ask you to work a variety of shifts including evenings and weekends.
• This role works in a retail store environment involving fast paced and some moderate physical aspects to the role in merchandising. This role involves walking for the majority of the day.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.