Receptionist, Montreal [Ernst & Young]

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You'll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.

Your Key Responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer's needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
• Completing regular housekeeping checks throughout all Executive conference rooms to deliver a consistently seamless meeting room experience to all internal and external users
• Assistance with meetings/events coordination to support the events Coordinator as needed
• Incoming calls: Answer queries and directs calls
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Ensuring meeting spaces have sufficient supplies through collaborating with the catering and Workplace Services teams
• Overtime required as needed
• Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution
• Being aware of all details such as meeting start and end times, number of attendees in the room, etc. Advise the appropriate staff members of last-minute changes in meeting room status and of any special request.
• Security badges: Maintain and track all visitor and temporary building and/or office security badges
• Assistance with catering as needed including coordinating the invoicing process
• Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Workplace Services Supervisor in a timely manner
• Managing a high quality, client-focused Executive conference room service while providing enhanced hands-on support for state-of-the art meeting spaces

Skills And Attributes For Success

• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Sound judgement regarding confidential and sensitive matters
• Aptitude to differentiate when to act independently or team with others
• Develop and maintain relationships to efficiently leverage expertise
• Committed to contributing to a strong team culture to ensure success

To qualify for the role, you must have

• Strong oral communication skills in English and French, including active listening
• Exceptional client service experience
• This role involves interaction with clients operating nationally and globally. Bilingualism in both French and English is therefore a requirement of this role.

Ideally, you'll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

What We Look For

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What We Offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you
• Support and coaching from some of the most engaging colleagues in the industry

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.