Front Office Supervisor Jobs

Courtyard Prince George is recruiting for a Front Office Supervisor to join our leadership team! This role is focused on leading superior guest service standards for all guest interactions and in alignment with the Courtyard by Marriott brand. The Front Office Supervisor is also integral to continued growth, support and development of the Front Office team. If you are committed to creating memorable guest experiences, enjoy engaging with others and have a high sense of responsibility, this could be your opportunity to be part of the Courtyard team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Builds and supports team members through effective recruitment, communication, coaching and development
• Continuously monitors arrivals and occupancy levels to maximize revenue opportunities
• Identifies opportunities to improve operations or support business growth and objectives
• Demonstrates superior guest service with both internal and external contacts including anticipating guest needs, proactively addressing concerns and escalating issues as necessary
• Other duties as required
• Understands departmental budget and prioritizes resource allocation including labour and materials to achieve targets
• Reviews daily arrivals list and checks Marriott Bonvoy members or VIP notes and other special requests
• Supervising Front Office operations including performing check in/out of guests, handling or intervening in guest stay concerns and other Front Office Associate duties as required
• Communicates change initiatives and monitors implementation that impacts Front Office and other operations including ensuring accountability and evaluating results
• Organization and email of daily invoices/purchase orders and assist with billing inquiries
• Review of comment cards and guest satisfaction surveys, providing results to team members and follow-up with guest concerns (both internally and externally)
• Monitors the quality of work of Front Office Associates and provides feedback, development and performance management when needed
• Create, implement and maintain a departmental plan and disciplined practices for the Front Office that achieves guest satisfaction, hotel occupancy, revenue targets and administrative functions

QUALIFICATIONS AND SKILL REQUIREMENTS:

• Good time management skills, multi-tasking ability, ability to prioritize and coordinate details
• Intermediate administrative and computer skills including MS Office Suite
• Flexible schedule including covering Front Office Associate shifts when required and on-call availability
• 2 years of related work experience in the hospitality industry including leading others
• Flexibility to adjust work priorities as necessary
• Excellent communications skills (written, oral and listening) and exceptional telephone skills
• Strong problem and conflict resolution skills to address guest concerns with unpredictable variables while responding with immediacy and understanding
• Ability to lead and motivate others and building professional relationships with guests and clients

Email your resume to [email protected] today!