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Front Office Manager Jobs
Company | Sandman Hotel Group |
Address | Castlegar, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-11 |
Posted at | 8 months ago |
We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.
- The ability to monitor and analyze the payroll for Rooms Division to ensure
- The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
- The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Must ensure that all personnel are kept well informed of department objectives and policies.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
- The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
- The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
- The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
- The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
- The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
- The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
- Demonstrate supervisor skills; good judgment and common sense.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- Superior written and oral communication skills.
- Have previous hotel management experience, specifically in the Rooms Division Department.
- Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
- Tuition Credit Program
- Ongoing Employee events, incentives & recognition
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Growth Opportunities- Career Advancement starts from Within
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Refer a friend or family and earn money!
- Dedicated Training Program
- ABSOLUTELY NO PHONE CALLS PLEASE**
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