Front Office Manager (P'tosh Hotels)

Front Office Manager Job Summary

We are seeking a responsible, experienced front office manager to join our growing organization. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.

Front Office Manager Duties And Responsibilities

• Answer phone inquiries, direct calls and provide basic information
• Ensure front desk is covered at all times
• Maintain office equipment such as photocopier, fax machine, etc.
• Purchase, track, and invoice office supplies
• Monitor front desk and ensure all employees comply with all security procedures for visitors
• Assign tasks and ensure all staff positions are covered for the duration of shift
• Field complaints and address visitor concerns
• Oversee mail deliveries, packages, and couriers
• Oversee and manage support staff, receptionists, and security guards
• Perform bookkeeping, reservations, and clerical duties
• Address complaints and requests with quality customer service skills
• Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
• Recruit and train new employees
• Create, organize, and maintain schedules for all employees

Front Office Manager Requirements And Qualifications

• Solid customer service skills
• In-depth understanding of the industry
• Strict adherence to company philosophy, mission statement, and sales goals
• 2+ years of previous experience as a front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• High school degree or equivalent; bachelor's degree or certification in management in related field preferred
• Excellent verbal and written communication skills
• Encouraging to team and staff; able to mentor and lead
• Excellent leadership, team building, and management skills

Value