Front Office Manager Jobs

The Front Office Manager is responsible for maintaining the standards of all guest services offered by the Hotel, with the main responsibility in the Front Office, including Front Desk, Bell Desk and Concierge Desk.

Responsibilities:

• Creates an engaging, sincere and personalized arrival and departure experience in accordance with the standards set forth by AZUR Legacy Collection Hotel and the Leading Hotels of the World (LHW).
• Enforces all cash-handling and credit policies.
• Enhances guest satisfaction and service by proactively coaching all associates to consistently deliver AZUR’s Service Standards and timely follow-up on inconsistent performance.
• Fosters a guest-focused environment and builds strong relationships with all Departments.
• Promotes and ensures a safe working environment for all associates.
• Develops, implements and maintains incentives to keep associates engaged and motivated to perform daily duties.
• Actively supports and ensures delivery of the LHW loyalty program and other marketing initiatives.
• Leads the Front Desk, Concierge and Bell/Valet departments in ensuring Five Star standards are followed.
• Responsible for proper payroll handling, scheduling and productivity of the department.
• Actively participates in all Revenue Management issues and ensures that all Revenue Management procedures are understood and put into practice by all Front Office Associates.
• Ensures effective communication with all departments and cooperation in the interest of better guest and associate satisfaction.
• Ensures that the entire team is knowledgeable of the hotels’ emergency procedures.
• Takes an active positive leadership role as a member of the Senior Leadership Team.

· Perform other duties as assigned.

Job Requirements:

• Must be flexible with hours, days off, additional assignments and duties.
• Must be highly organized, with a proven ability to turn potential into measurable performance.
• Knowledge of Agilysys PMS and POS systems is an asset.
• Must work well under strict timelines while being very flexible.
• Unrestricted driver's license is an asset.
• Demonstrated ability to deliver results under difficult conditions even when faced with complexity and ambiguity.
• Minimum of five (3) years’ previous Front Office / Rooms Division Management experiences.
• Must have excellent written and communication skills in English - second language an asset.
• Must have a thorough knowledge of Microsoft Office programs.
• Excellent project management skills and ability to independently manage multiple projects.

· Legally entitled to work in Canada.

Job Type: Full-time

Benefits:

• Vision care
• Dental care
• Extended health care