Field Claims Representative (Moncton, New Brunswick)

Job ID: 6562
Working Business Language: English
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; however, you must live near the work site/territory and able to travel by ground as much as necessary.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Field Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto and/or property claims through personal contact with insureds, claimants, and witnesses. Daily travel is required.
Job Responsibilities

• Maintain accurate records based on company standards and policies within the claims system
• Provide ongoing technical advice and guidance to junior inside claims staff
• Remain up-to-date with legislative changes and trends in the insurance industry
• Investigate losses to determine liability, attending loss scene as required
• Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
• Provide exceptional customer service
• Write scope and estimate of loss using property estimating software
• Coordinate services with vendors and service providers
• Evaluate relevant information from sources such as lawyers, medical providers and other experts
• Adjust claim from inception to completion in a proactive manner
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Perform other duties as assigned
• Negotiate with insureds, claimants, lawyers and insurers

Qualifications

• Proficiency in English and French (written, spoken) is an asset.
• Effective customer service skills including empathy and concern for our customers
• Strong knowledge of property estimating software, Xactware knowledge preferred
• Good knowledge of medical and legal terminology
• Working toward Chartered Insurance Professional (CIP) designation
• Excellent communication skills, both written and oral
• Detail oriented with a critical degree of accuracy regarding data entry
• Valid driver license with acceptable driving record
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• A minimum of 2+ years insurance claims adjusting experience
• Excellent negotiation skills
• Excellent investigative and analytical skills

Additional Information

• Core business hours: 8:00 AM to 4:30 PM (Atlantic Time Zone)
• Number of hours per week: 37.5
• Location: Moncton, NB (or surrounding areas)
• Schedule: Monday to Friday, during core business hours

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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