Enterprise Product Enablement Program Manager

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
We are looking for someone to join our Product Enablement team to help ensure our Enterprise merchant facing teams have the product knowledge they need to deliver exceptional experiences for our largest customers and prospects.
The Enterprise Product Enablement Program Manager plays a critical role in designing, building, and scaling resources, programs, and initiatives for strategic product launches, updates, or initiatives. This exciting role has a significant impact on our teams’ success and plays a pivotal role in Shopify’s continued growth.
About the role:

• Engage and implement feedback from enablement partners on deliverables to create enjoyable experiences for learner
• Collaborate cross-functionally to deliver inclusive content tailored to audience needs
• Drive education and awareness of our product programs to key audiences including new employees, revenue leaders, cross-functional teams, and talent
• Actively take a leadership role within the team to help uplevel the team around this individual, including creating processes, templates, and team tooling how-tos
• Leverage metrics to understand and articulate the impact of the programs delivered
• Support onboarding new team members
• Tailor product programming to merchant facing teams in such a way that they have the right information for their role, and context is easily understood
• Push the craft forward to create engaging and impactful program
• Find efficiencies to recommend new ways of working as a team and provide constructive feedback on current operating models and structures
• Design, build and deliver enablement programs consisting of courses, resources, training sessions, and content in alignment with instructional design framework, and adult learning best practices
• Work collaboratively, across multiple functions and teams, to design and build merchant facing programs complete with learning courses, assessments, objection handling, job aids and other key materials to enhance productivity and competencies
• Consult and collaborate with stakeholders to assess and identify gaps in product training and make recommendations for how we solve them
• Teams you might work with include but are not limited to: Product Marketing, Launch Specialists, Craft teams (Sales, Support, MSM, etc), Product Management
• Work with Knowledge Management to evaluate content and resources to ensure it reflects product changes or launches, and meets audience needs
• Support the execution and/or facilitation of merchant facing team enablement programs (primarily for Sales and Merchant Success)

Qualifications
Requirements for the role:

• Excellent communication and presentation skills
• Demonstrated ability to manage stakeholder expectations
• Experience with learning management and content management systems
• Deep knowledge of learning principles and modern training techniques, preferably in a learning design or creation environment
• Experience in a customer facing role, preferable in a SaaS company focused on Enterprise
• Experience with enterprise businesses
• Demonstrated experience writing effective large scale communications
• 3+ years experience in an enablement role
• Exceptional time management skills, ability to effectively prioritize where and how you spend your time
• Demonstrated ability to work cross functionally with multiple teams
• Demonstrates a constant learner mentality
• Experience owning and delivering projects; formal project management training or certifications a plus
• Strong attention to detail, organizational and team management skills
• Understanding of data principles and how to communicate impact from available data in a simplified story
• Excited about Shopify and our product offerings

Tools of our Trade:
Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Google Data Studio (nice to know, not need to know)
• Asana
• Guru
• G-Suite skills
• Shopify
• Figma (Figjam in particular)
• Github
• Workplace x Meta
• Salesforce
• Gong
• LMS

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.