Director Of Operation, Small Business

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Director of Operations, Small Business reporting to the VP of our HR technology business. In this position, you'll leverage your Operation, Strategy and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.

The Director, Operations Small Business, runs the operations of one of our largest, highest growth businesses in ADP Canada. They are responsible for supporting the business growth, executing the strategic plan, and deliver optimal service to our Small Business Clients.

Working cohesively with peers cross functionally, the incumbent will drive both success and expansion through efficiency and quality improvements. inter-departmental integration as well as associate retention and development. As a director, they plan and conduct the overall operational strategies to ensure efficient and effective delivery of optimal service to the client base. This includes managing client relations.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities

• Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals
• Develop and administer corrective action and performance improvement plans.
• Manage relationships with key stakeholders
• Manage escalated issues and provide direction.
• Evaluate direct reports on performance and complete annual performance appraisals.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
• Budgetary Responsibility.
• Develop leaders for succession
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader
• Develop and communicate strategic goals
• Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
• Make critical decisions on department hiring and terminations
• Prepare and present reports on team performance
• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Work in collaboration with direct reports to establish Individual Development Plans.
• Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members

Qualifications Required

• At least 5 years of people leadership experience
• Bachelor's degree
• Ability to manage a team and develop leaders
• At least 8 years of experience
• Previous experience leading Operation Teams

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Consulting Experience
• Ability to work and thrive in a team environment, focused on achieving results
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• MBA or advanced degree
• Strong client relationship building skills
• Ability to assess team members' performance and provide motivational support
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Ability to work both independently and as part of a team

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.