Small Business Implementation Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home

The Small Business Implementation Specialist will be accountable for the successful and accurate implementation of Coverage Plan Sponsors. The Implementation Specialist will provide expert navigation for Advisors as they transition their Clients Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service. The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

Responsibilities

• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries
• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources
• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business
• Evaluate and determine appropriate non-standard risk assessments
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary

Qualifications

• Mathematical aptitude
• Bilingualism (English and French is an asset)
• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets
• Excellent & extensive knowledge of Manulife Systems
• Demonstrated analytical and problem-solving abilities
• Excellent PC and Microsoft Office skills
• Understanding of funding arrangements, risk analysis and financial reporting
• Strong attention to detail
• Clear and effective written and oral communication/presentation skills, (in English and French)
• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems
• Ability to handle fluctuating workloads and multiple priorities within set time constraints
• Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously
• Ability to effectively engage and communicate with internal partners and Market Sources

Skills And Competencies

• Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities
• Confident and expert negotiator with proven ability to build relationships and influence decision making
• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners
• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account
• Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs
• Motivated self starter and able to work independently in a fast-paced environment

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$48,450.00 CAD - $80,750.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.