Virtual Implementation Specialist - Dms

About e-Emphasys

e-Emphasys Technologies Inc. is a global provider of enterprise software for the heavy equipment and industrial machinery industry. We help dealerships and rental companies across agriculture, construction, forestry, heavy trucking, materials handling, mining and sanitation optimize their business operations. As a leader in our space, we’re committed to delivering continuous innovation and value to our clients.

Why work for e-Emphasys?

We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running.

It’s an exciting time to work for e-Emphasys. We have recently merged with CDK Global Heavy Equipment. With this, we now have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward.

Position Summary

Virtually consults, implements, and trains dealership personnel on multiple e-Emphasys applications via virtual methods to maximize the dealership's efficiency, profits, sales, productivity, and revenue. Responsible for implementation and training quality and completion.

This role is 100% remote and the applicant can be located anywhere in the US or Canada

Essential Duties and Responsibilities:

• Facilitates and delivers a remote verification seminar to ensure client understanding of mappings, data workflow, and validate setups
• Updates key install and preparation information in Salesforce, monitors assignments, and updates the project manager and leadership as applicable
• Trains client on application functionality, as applicable, for workflow product fulfillment
• Conducts post-implementation follow-up, as applicable, to ensure optimum application usage, accuracy of customization, and satisfaction
• Consults with dealership department management to review data, setups, configuration, and mappings
• Performs other related duties as assigned
• Customizes and implements IntelliDealer software to support dealership onboarding to a new Dealer Management System

Supervision Received / Independence of Action:

• Work is performed under general supervision
• Installation and training are completed independently and reviewed and measured for overall accuracy and effectiveness
• Ability to implement, customize, and train assigned applications without assistance

Service Quality:

• Ability to effectively train dealership personnel
• Strong customer service/ consulting skills based on understanding of the application and expectations of the client
• Completes installation of assigned product set within established productivity and quality standards
• Answers all install questions based upon dealer best practices. Presents alternatives and recommendations where appropriate

Accountability / Decision Making:

• The results of decisions, actions, or advice typically affect departmental operations or short-term results of application installs
• Takes responsibility for the outcome of assigned duties and installs
• Ability to recognize critical situations, make decisions, and take action. Informs management when necessary

Qualifications & Job Requirements

• Experience and confidence in virtual customer facing contact
• Must be able to work independently and in a team environment
• Ability to work well and collaborate with other departments
• Must have accounting practical knowledge or experience
• Excellent technical troubleshooting skills and operating system knowledge
• Excellent written, interpersonal, and customer service communication skills
• PC/application proficiency including standard applications (email, Word, Excel and PowerPoint)
• Excellent organization and multitasking skills
• Ability to learn quickly and focus on process improvements
• Occasional travel is typically 1 or 2 weeks per year to represent e-Emphasys at large shows and strategic dealers.
• Minimum 1 year or more of relevant experience; preferably in Heavy Equipment.

Preferred Attributes & Qualifications

• Experience working with dealerships or in a dealership
• Experience using SQL, excel, data, and spreadsheets
• Experience using Salesforce
• Experience with Heavy Equipment industry specific Dealer Management Software

Salary Pay - 70k - 75k base + 7% AIP bonus