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Company | ADP |
Address | Dartmouth, Nova Scotia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Human Resources Services,Financial Services |
Expires | 2023-09-04 |
Posted at | 9 months ago |
ADP is the leader in Human Capital Management. We support over 860,000 clients in 140+ countries. Did you know we have the number one rated and used HCM mobile app? Join our family of 58,000 associates to grow your career, leverage our technology, and put your expertise to work with one of the largest providers in HCM.
- Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement
- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
- Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues
- Performs quarterly & year-end audits including file
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and post production calls with clients
- Maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well demonstrate proficiency in learning
- Maintains complete, accurate and timely client and employee records based on real time requests
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
- Responsible & fully accountable for the payroll & audit function of multiple clients
- Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
- Answer client calls (dedicated clients, as well as other clients)
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Minimum 5 years client service experience
- Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
- Minimum 5 years Canadian payroll processing experience
- Fluent in French and English is required
- Excellent customer service skill
- Advanced Internet and MS Office Skills (Word/Excel) required
- Post-secondary education preferred, or equivalent experience in administration/customer service/HR
- Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) - Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement
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