Director, Key Account Solutions

Key Account Director
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
Job Type: Full Time
Location: ON Toronto - CN030, HomeOffice Delaware, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Maine, HomeOffice Maryland, HomeOffice Massachusetts, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Mississippi, HomeOffice Missouri, HomeOffice New Jersey, HomeOffice New York, HomeOffice North Carolina, HomeOffice Ohio, HomeOffice Ontario, HomeOffice Pennsylvania, HomeOffice Quebec, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia, MI Southfield - US017
Position Snapshot
The Key Account Director will be responsible for developing and maintaining a global Key Account Plan for an assigned strategic account. The Director will coordinate with Operations, Business Transformation, and other lines of business (LOBs) on solution design, commercial strategy and customer experience initiatives.
Why Livingston?
Lead | Learn | Grow
Lead: With Livingston, you'll be at the forefront of change and innovation in world trade. Learn: Our culture emphasizes learning, if you are motivated it is easy to get ahead and take on new roles and responsibilities. All new associates take part in our comprehensive orientation program, so you are assured of training before working on any new system or process. Grow: At Livingston, you will have a career, not just a job. We've built a culture where anyone can learn, grow and move throughout our company without being slotted to a certain track. We have multiple business lines and support groups that offer many career opportunities, if you want to change course, you can do so right here.
A Day in the Life

• Stay abreast of news and trends impacting the customer and its industry and author internal position papers
• Coordinate with Brokerage to align customer service goals and define new solutions that sit between Brokerage and GTM
• Develop and maintain customer experience metrics. Work with operating directors to address customer concerns
• Define, explain and demonstrate GTM’s value proposition to the assigned account
• Design solutions to align Livingston with customer strategic initiatives, respond to regulatory changes, and other changes in business or operating conditions
• Perform other related duties as assigned by management.
• In conjunction with Marketing, author white papers, articles and other documents about the customer’s industry for publication
• Adhere to established policies and procedures.
• Design and work with operations to implement processes and measures to improve the strategic account’s customer experience
• Coordinate with Business Transformation team to align technology initiatives with customer requirements
• Support commercial discussions – lead development of negotiating strategy, calculate level of effort and pricing, Work with Legal on contract terms
• Define and maintain a Key Account Plan for the assigned strategic account

What You Bring To The Table

• Understanding of Managed Services service offerings and the operational processes behind them
• Strategic thinking
• Excellent communication (written and oral) and interpersonal skills
• Strong presentation skills
• Required to have excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management.
• Ability to identify and analyze issues coupled with an ability to recommend and implement solutions
• Strong analytical skills and attention to detail
• Advanced Excel and Power Point skills
• Service oriented giving high priority to customer satisfaction.
• Strong business and financial acumen.

EDUCATION
Required: Bachelors Degree or equivalent
Preferred: Masters Degree or equivalent
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.