Key Account Management Specialist

Work Location: Hybrid (2 days a week)

Position Type: Contract, 3 Months (with high potential of extension)

Location: Mississauga

Our multinational retail client is seeking a Key Account specialist for their team.

Responsibilities

* The Key Account Specialist will be responsible for managing the success of new Marketplace Sellers on the Canada platform.

* The Key Account Specialist will maintain new Seller Accounts (Cyphers & Seeds).

* The successful candidate will collaborate and influence to meet the designated portfolio's financial and operational goals.

* The Key Account Specialist will execute digital marketing initiatives to improve Seller store visibility and conversion.

* Work closely with the Key Account Management team to achieve GMV goals.

* Prepare weekly reports for internal and external partners.

* Work cross-functionally with associates across the eCommerce business, site merchandising, MP operations, business development, and merchandising.

* Regularly review the platform and competition to review assortment and content.

* Develop and manages tactical action plan for improvements to content, product, etc.

* Triage and manage Partner support escalations, maintaining trust and enabling Seller success.

* Partner with Platform Site Merchandisers to co-create campaigns and to elevate the Seller experience.

* Act as an escalation point for all customer inquiries/requests and work with sellers to ensure customers have a great experience.

Qualifications

* 1-2 years of retail related work experience required

* College Certificate or Diploma

* Must demonstrate strong interpersonal skills

* Ability to prioritize and meet critical deadlines

* Aptitude in networking and building relationships

* Excellent time and project management skills

* General business knowledge is an asset

* Strong analytical and quantitative skills is an asset

* Experience working with Salesforce is an asset

* Experience in Retail Merchandising, Product Marketing, or e-Commerce is an asset

* High proficiency in Excel and PowerPoint is an asset