Director, Data Engineering And Analytical Insights

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement
Hybrid

The opportunity
The Director of Data Engineering and Analytical Insights is responsible for managing a team of 5 data solution specialists and data scientists to further advance Manulife’s people analytical capabilities and to generate timely insights to drive workplace decision making and targeted business outcomes.
Reporting to the VP of Global HR Strategy, Transformation and People Analytics, this critical role will lead in the development of the HR and Communications’ (HRC) data analytics road map and improve the data platform strategy with a focus on data modeling, transformation and visualization. This role will help establish data models and coordinate the development of data pipelines to extract and integrate data from various Manulife sources and our cloud enterprise data lake (EDL) to support insight generation.
In addition, this role will help advance the end-to-end journey from data extraction through to sophisticated analytical insights with a keen eye on innovation and using new technologies while ensuring strong governance and compliance.
Responsibilities

• Partner with Audit and Business Continuity partners in meeting evolving standards
• Continuously improve and optimize data platforms and models; lead all aspects of and support new and existing data pipelines with our Global Functions Technology partners
• Act as an internal advisor by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions
• Develop sophisticated data modeling, transformation, and visualization solutions to meet HRC’s emerging data needs
• Apply Microsoft Workplace Analytics/Viva Insights and Organizational Network Analysis to drive adoption, user experience, and to get the most of these tools
• Support new requests with agility by using an ‘MVP-style’ approach - releasing improved iterations in a scalable way
• Improve self-serve analytical capabilities by ensuring standardized data sets are available to partners in a consistent and consumable way
• Exemplify ethics and uphold all data privacy and compliance policies
• Partner and leverage the Corporate Advanced Analytics team on key projects and initiatives
• Lead team resources and capacity planning to ensure multiple concurrent projects, objectives, and achievements are met
• Lead all sophisticated insights work and hypothesis exploration by applying expertise in quantitative analysis, data visualization and data modelling to help advise, support, and implement people decisions
• Improve data visualization capabilities to build consumer grade experiences for partners
• Implement thorough and focused documentation for all products and processes
• Develop internal team capabilities and own the talent pipeline

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You do what is right, work with integrity and speak up.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You take ownership and build solutions, focusing on what matters.
• You thrive in teams and enjoy getting things done together.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Confirmed problem-solving skills with the ability to capture information and breakdown sophisticated problems to identify cause and effect relationships and patterns
• Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; proven attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to coordinate multiple projects concurrently
• Demonstrable ability to develop original and innovative solutions to business problems
• Well-honed communication and teamwork skills across the organization and within a broad global footprint
• Ability to use quantitative and qualitative statistics, analytical modeling, and prescriptive and predictive analysis with large sophisticated sets of structured and unstructured data
• 10+ years of applicable experience in Data and Analytics and/or Consulting/Advisory with a track of record of dynamic leadership
• Solid project management and delivery skills capable of keeping the team organized to complete multiple opposing priorities
• Education in quantitative fields and/or work experience in a field that emphasizes analyzing, displaying, and reporting on data (e.g., computer science, math, engineering, economics, statistics, psychology)
• A domain authority that is plugged in to the latest trends through peer networks and the industry overall; a validated understand of what’s happening with the workforce and the external market
• Executive level presentation and facilitation skills and good interpersonal and leadership traits to facilitate working with colleagues at all levels
• Ability to think conceptually and exercise flexibility and judgment in assessing business issues in a multifaceted environment (multi-region, multi-business)
• Demonstrable understanding of HR policies, initiatives, programs and HR data sets (engagement, turnover, diversity, etc.) is preferred
• Exceptional analytical skills with the ability to apply a structured approach to extract, navigate, and mine substantial amount of data in order to uncover hidden patterns and insights
• Familiarity with industrial/organizational psychology, behavior science, organizational network analysis (ONA), survey design, employee sentiment, etc.
• Comfortable with PowerBi, Microsoft Viva Insights, Workday
• Previous experience working in a global matrix and regulated environment is an asset
• Ability to build positive relationships within HR and the Business and actively seeks out opportunities to establish and maintain a network of contacts internal and external to the company
• Demonstrable ability to partner effectively and collaborative across HRC, Group Functions Technology, Corporate Advanced Analytics, Strategy, Finance and other areas of the business

What can we offer you?

• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
• A focus on growing your career path with us.
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Continuous innovation We invite you to help redefine the future of financial services.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$100,500.00 CAD - $180,900.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.