Director, Process Engineering Jobs

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Simplii Financial is CIBC’s direct banking brand and is available to clients through online, mobile, and telephone banking channels. Simplii is distinct from our CIBC brand, meeting a need in the market for an alternative, no-fee banking offer with great rates..

Reporting to the Senior Director, Process Engineering, you will be responsible for leading assigned projects, and ensuring, through oversight of end user testing, that all new / changed systems installed are effective, easy to learn and use and installed in a manner that best accommodates the client. You will provide technical process engineering leadership, project workstream leadership and mentoring. You will be required to train process engineers and associates in process engineering philosophy, methodologies and practices. You will be the business unit leadership in the development and execution of process engineering and re-engineering projects.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You’ll Succeed

• People Management/ Leadership - Help to create and sustain a high performing, inspired workplace which is consistent with the values of Simplii and CIBC and ensure that progressive approaches are used in the management of human resources. This includes:; align employee reward and recognition around successful delivery of project work; ensuring consistent Performance Management practices throughout the business; career and succession planning; calibration sessions within team and across process engineering boarder team. Teach process engineers and associates in all or in specific aspects of process engineering and other improvement methodologies. Provide active and aggressive leadership in problem solving efforts on key projects to improve customer satisfaction and cycle time and to reduce costs.
• Operational Leadership - Act both collaboratively and autonomously in your day to day. Lead the development and execution of you team’s portfolio of projects. Include the appropriate team members and stakeholders as needed to proactively identify opportunities and resolve issues, and escalate as needed. Ensure all team members are clear on priorities and able to identify trade-offs or opportunities for improvement.
• Relationships and Teamwork -Forge strong relationships with CIBC’s various teams, including business and internal partners. Provide leadership, motivation, coaching, training and developmental opportunities to ensure direct reports and indirect team members can excel in their roles. Partner and communicate with all levels of stakeholders effectively and demonstrate ability to deal with ambiguity through to resolution.
• Strategy Development and Execution - Plan, support and provide training and coaching in Process Engineering and other improvement methodologies to executives, process owners, process engineers, associates and others. Drive process-engineering effort across the company to meet annual productivity targets while fostering a process engineering culture change. Act as a proactive strategic resource to business by identifying, planning and implementing process engineering and other improvement strategies and projects with senior leadership. Drive and track projects to successful completion. Provide management with project status updates, feedback and appropriate reporting on key, process-focused objectives. Identify and work to remove barriers that slow or prevent the successful attainment of process / productivity improvement and administrative efficiency that will lead to cost reduction and competitive advantage.

Who You Are

• You embrace and advocate for change. You are agile/ adaptable and comfortable with working in a fast-paced environment and comfortable working in ambiguous situations
• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You are a strong communicator. Superior communication and organizational skills
• You can demonstrate experience in Lean Six Sigma. It's an asset if LSS Black Belt.
• You are a problem solver. Expert problem solving capability, investigating complex problems, making sense of information
• You demonstrate expert knowledge and experience in process design, process engineering, project delivery methodology digital banking strategy and product management, client experience strategy and execution. Strong knowledge of financial services, digital strategy, client experience, retail banking industry, applicable regulatory and legislative framework and Simplii’s business processes
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You have knowledge of tools and Techniques for anticipating, recognizing, and effectively dealing with existing or potential conflicts at the individual, group or situation level.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

What You Need To Know

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business, Business Analysis, Change Management, Coaching, Communication, Leadership, Problem Solving, Process Engineering, Process Improvements, Project Management