Desktop Support I (Open To Internal Applicants Only)

DynaLIFE, has been providing laboratory and diagnostic services to northern Albertans for more than 50 years. We are a privately owned laboratory and are proud to partner with Alberta Health Services to deliver medical diagnostic services across central and northern Alberta. Our reputation for excellence is founded on our commitment to customer and patient care. The strategic role of the IT Desktop Support I is to provide technical support for software and hardware network equipment to ensure that the organization can effectively operate.

Major Functions And Responsibilities

• Provide support for healthcare applications including Sunquest and Copath.
• Provide support for Microsoft Office (2010, 2013) and Win/dows (7, 8.1) workstations and tablets.
• Assess the need for, and implement performance upgrades to, PC's.
• Provide technical support throughout the organization as required.
• Coordinate and facilitate move, add, and change requests as required.
• Conduct deployment of computer hardware and software.
• Install, configure, test, maintatin and troubleshoot end user hardware and software.
• Maintain inventory of all computer hardware.
• Collaborate with Systems Administrators to ensure efficient operation of the desktop computing environment.

Required Skills

• Expert computer skills, including expert Microsoft Office (2010, 2013) and Windows 7, 8.1 knowledge
• Time management, organizastional, and project management skills.
• Outstanding customer service disposition.
• Critical thinking, problem solving, and decision making skills.
• Attention to detail.
• Effective interpersonal communciation skills (verbal, written, and listening).

Required Experience

• Working knowledge of Health Information Act, Privacy legislation, and other guidelines and regulations
• Experience supporting Skype for Business (Lync) corporate UC systems.
• Experience with Helpdesk ticketing systems

Minimum Qualifications

• Bachelor's Degree in Information Technology preferred.
• Must have a valid driver’s license and satisfactory drivers abstract.
• A+ certification preferred.
• College diploma or University degree in the field of computer science or software engineering or 2+ years equivalent work experience.

Other Information

• Individuals hired into all positions must provide verification of their highest level of education.
• A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFE
• All DynaLIFEDxemployees are required to be fully immunized against COVID-19 with a Health Canada approved vaccine as a condition of employment.
• Please note that only shortlisted applicants will be contacted. Thank you for your application.
• A security clearance will be required for employees newly hired to DynaLIFE.
• As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed.
• Flexibility to meet operational requirements including hours of work, location and changes in procedures.
• This position will include travel within Edmonton and Alberta as required.
• Please note that this competition is open to internal applicants only
• Applicant(s) hired into this position will be required to provide a 5-year Driver’s Abstract as a condition of employment.
• All persons hired to DynaLIFE must be authorized to work in Canada for any employer.
• All persons newly hired to DynaLIFE must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.