Data Migration Specialist (12 Month Contract)

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

What your team does:

The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.

This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly, and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun.

Please note this is a 12-14 month contract.

Who you are:

We are looking for a high output, thoughtful, and skilled data migration specialist to add value, energy, and technical expertise to our team. You not only have the technical chops but also have mastered the art of customer experience to deliver on customer expectations. Specifically, you are a troubleshooting expert, and a consummate people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

What you'll work on:

• Gaining a deep understanding of and staying up to date with the Clio product and common workflows;
• Partnering with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities;
• Being confident, articulate, and sensitive to the needs of customers and internal partners;
• Contributing regularly to our customer-facing knowledge base [Help Center];
• Managing multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);
• Performing data transformations and imports from various sources into the Clio products and handling escalated data processing cases;
• Working with CSV and SQL databases and transforming it to fit a desired format;
• Providing superb customer service throughout the data migration process;
• Working closely with Sales and Customer Enablement Trainers to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;

What you may have:

• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
• A strong desire to level up technical skills through mentorship and ongoing training
• Moderate understanding of writing select queries and stored procedures for relational databases, i.e., MSSQL, Oracle, MySQL, PostgreSQL)
• Expert in Microsoft Excel (you are able use and perform vlookups, left, right, IFERROR formulas and be able to recognize and interpret patterns)
• Healthy customer obsession and focus on delivering exceptional client experience

Serious bonus points if you have:

• Experience with Salesforce or other SaaS tools
• Proven track record in a dynamic startup environment
• Bachelor’s degree or equivalent experience
• Experience working with API-driven applications

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers