Personal Care Specialist (12-Month Contract)

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ad hoc duties as assigned
• Adverse Event reporting
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Be a reimbursement expert in his/her assigned caseload territory
• Coordination of prescriptions (initial and renewal)
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Contact patients to gather information and educate patients on program services
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Key point of contact for patients
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requirements:

• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting
• A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required

Assets:

• Previous work using a CRM system an asset
• Project management skills
• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Comprehension of medical information
• Bachelor’s degree
• Knowledge of SalesForce.com an asset
• Knowledge of public, private and federal reimbursement an asset
• Experience in a Customer Service setting

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong computer skills and knowledge of Microsoft Office
• Excellent time management skills & sense of urgency
• Exceptional customer service skills and phone etiquette
• Ability to adapt to change and ambiguity
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Ability to work autonomously in a remote setting
• Adhere to Performance Standards and Procedures required by the program
• Ability to manage multiple tasks and priorities at once
• Ability to collaborate effectively with program associates
• Detail and result oriented
• Strong analytical and organizational skills

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.