Coordinator, General Operations - Ridge Meadows Hospital (Rmh)

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. An exciting opportunity awaits you as a Full Time, Coordinator, General Operations with our team at Ridge Meadows Hospital located in Maple Ridge, B.C. . The role will entail 50% of the role supporting OR operations. Bring your unique blend of skills and expertise to inspire people who play a role in the care continuum. Together, we create great workplaces.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

This position is responsible for coordinating the development of facility-wide services and/or initiatives, focused on seeking and developing efficiencies within site services. Works collaboratively with assigned project planning teams on facilities/site planning and capital-related projects; provides leadership, coordination, implementation and evaluation of a collaborative service delivery model, working closely and collaboratively with all support service teams to support and enhance integration linkages at the service delivery point of contact. Engages in a variety of projects and initiatives that meet established strategic plans and organizational initiatives and objectives.

Responsibilities

• Promotes and facilitates excellence in communication with internal and external contacts and clients, in keeping with customer service philosophy, mission statement and good business practices; responds to and resolves customer service problems; promotes customer involvement in making recommendations.
• Establishes contract reporting, quality control/performance measurements and evaluation procedures and requirements; monitors client satisfaction, reporting and management systems to identify and follow-up on deficiencies in all housekeeping and laundry/linen service areas.
• Monitors expenditures within approved established budget and identifies efficiencies and promotes optimal use of resources. Makes recommendations on current and future programs and service adjustments from site perspective.
• Prepares site project feasibility studies for small jobs, including documenting functional programs and total project cost estimates. With guidance from Facility Planning, ensures that working drawings are consistent with the project scope.
• Co-ordinates the renovation process of design development and contract preparation by liaising with Facility Planning project consultants and various User Groups for assigned projects.
• Participates on various hospital committees, teams and task groups.
• Collaborates with all Support Services across Fraser Health, BISS, HSSBC related to integration of regional objectives to ensure strong linkages of service delivery. Imbeds system thinking principles into service delivery that recognize the interdependencies of functions and services.
• Correlates and provides oversight to pre-approved equipment requests from both programs and site. Ensures approved requests are reviewed by stakeholders (Programs, Foundation, or Auxiliary), and selected items are purchased and received. Provides liaison from site to Purchasing as required.
• Monitors facility service levels and co-chairs related site based committees (i.e. housekeeping, linen, FMO, IMIT, Space Utilization, Wellness) for contracted service and internally delivered services to ensure service excellence and operational standards are met at all times; works with support service managers and contract managers to ensure timely compliance to service issues that do not maintain or strengthen a customer service focus.
• Provides leadership and coordination to projects that impact site operations and patient care (i.e. Emergency Management Projects, Phone downtimes, Helipad downtime) through communication and review to ensure site operations integrity is not compromised.
• Monitors lease space, room rentals and identifies needs; prepares proposals for improvements/new purchases.
• Participates in the development and implementation of multi-disciplinary quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in customer service.
• Communicates information to staff and contractors, verbally and in writing, including circulation/distribution of minutes and memos between Fraser Health and the Contractors; coordinates information between Fraser Health site managers and contractors.
• Participates in the redesign and restructuring of operational systems, strategies and processes such as designing space allocation that meet strategic and operational service plans that achieve maximum efficiency and quality while improving overall service delivery.
• Ensures that appropriate quality and safety measures are in place and compatible with industry standards and accreditation bodies; notifies appropriate regional disciplines to any breach in compliance.

Qualifications

Education and Experience

Bachelor degree from recognized university, in business administration, health sciences, or related field plus three (3) to five (5) years' recent, related progressive experience or an equivalent combination of education and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Working understanding of computer technology and software applications, including computer spreadsheets and word processing.
• Knowledge of building codes and planning by-laws.
• Demonstrated ability to effectively manage operational plans, design plans and multiple projects.

Salary range

The salary range for this position is CAD $31.53 - $45.32 / hour