Content Management & Technology Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and business professionals have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.
Our Legal Operations team leads the way in enterprise and transactional practice transformation. We apply our expertise, cutting-edge technologies and processes to support Osler’s continuing excellence in client service delivery.
We’re looking for a Content Management & Technology Coordinator to join our team to help us continue to transform how we provide services to clients. Reporting to the Knowledge Systems Product Architect, this position will be responsible for providing legal technology management support to the Legal Operations team and other members of the Firm.
Major Responsibilities:
Provides technology management support services and is responsible for overseeing on-going data maintenance for a number of legal technologies used by the Firm, including the following:

• Assist in the development, maintenance and improvement of processes and other activities related to the software and data management
• Apply Firm legal technology for certain use cases
• Support user adoption strategies for our legal technology
• Support content management on the Firm intranet
• Provide initial support for users of our legal technology
• Contribute to continuous improvements of the software through information sharing, recommending product improvements and training
• Coordinate and manage enhancements requests with vendors
• Administer and manage several legal technologies used by the Firm, including Closing Folders, Contract Express, DocuSign, HighQ and other legal technologies, as required
• Perform validation and remediation for certain datasets connected to Firm legal technology and related projects
• Generate reports, review data and conduct basic analysis
• Performs other duties as required

Position Requirements:
Education and Experience
The position requires a university degree in a business, technology or information sciences discipline or related field of study. Additionally exposure to legal technology software, content management systems and/or intranet platforms such as MS SharePoint, collaboration platforms such as MS Teams and basic knowledge of web coding skills such as HTML, Javascript and CSS would be an asset. An equivalent combination of education, training and experience may be acceptable.
For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.
We are currently working in a hybrid work arrangement, which includes a requirement to work partially in the office.
Accessibility and Accommodation
We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.
Background and Reference Checks
Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé.