Community Engagement Coordinator Jobs

Aventiv Research, IACT Health, LMC Manna Research, and True North Clinical Research have united to become the largest network of fully-owned and integrated clinical research sites in North America, Centricity Research. Centricity Research is committed to revolutionize research by creating outstanding clinical trial experiences to improve the health of the community today and tomorrow through clinical research.

Currently, our rapidly expanding team and site network is looking for a Community Engagement Coordinator who can work for us on a full-time, hybrid basis, supporting us in Toronto, Canada.

POSITION FUNCTION

The Community Engagement Coordinator is responsible for all community outreach initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Community Engagement Coordinator will build strong relationships with community partners and will demonstrate knowledge of protocols including inclusion/exclusion criteria, medications and medical diseases that coincide with research conducted at Centricity Research.

Organization Summary

Our Passionate Cause:

Revolutionizing Research & Changing Lives!

Organization Profile:

Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.

FUNdamentals:

Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:

• Be Curious
• Have Fun
• Go Above and Beyond
• Dream Big
• Do The Right Thing

Essential Functions

• Assist the Community Engagement Manager, Research Operations and/or Investigators with any other tasks as required
• Identify appropriate study candidacy based on knowledge of recruiting and upcoming studies
• Regularly plan and facilitate community events, i.e. lectures, health fairs or events to promote Centricity Research, coordinating employee volunteers
• Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives
• Work on enrollment and retention initiatives with Community Engagement Manager
• Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
• Obtain and maintain computerized database of clinical trial candidates from partnering physicians
• Create and maintain relationships with community partners
• Complete database query reviews for study candidacy and conduct outbound calls for study interest
• Promote clinical trials in the community through outreach events
• Accurately complete recruitment tracking log and all applicable clinical trial management systems
• Return all phone calls/email responses to interested patients within 24 - 48 hours

Education/Experience

Minimum:

• Basic knowledge of medical conditions and terminology
• 2 years of experience in Marketing, Sales, or Event Planning

Preferred:

• Bachelor’s Degree in Science, Business Administration, or Marketing

Core Competencies/Skills

Prerequisite (Essential):

• Teamwork & Collaboration
• Attention to detail
• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
• Self-directed
• Excellent computer skills (MS Word, Excel and Outlook)
• Flexible & Adaptable
• Ability to manage time efficiently
• Excellent communication skills (verbal and written)
• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines

Foundation:

• Empowering & Developing others
• Excellent problem-solving skills
• Empathy Skills
• Planning and organizing skills
• Receptive to feedback
• Initiative
• Decision making
• Achievement oriented
• Analytical ability
• Conflict resolution

Leadership:

• Forward thinking
• Strategic thinking
• Strong interpersonal skills
• Innovative
• Self confidence
• Creative

PHYSICAL DEMANDS

• Frequently required to complete work on the computer in a seated position
• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
• May be required to lift light boxes (10 - 20lbs)
• May be required to spend extended hours in a vehicle

WORKING CONDITIONS

• Continued opportunities for growth & development; yearly education allowance
• Modern medical office environment or home environment
• Opportunities to work with internationally renowned physicians
• Paid holiday closures and employee appreciation days off
• RRSP or 401(k) contribution matching
• Some availability for travel may be necessary
• Comprehensive health benefits, competitive salary
• Some positions may require overnight/weekend hours
• Required to follow all healthcare industry OHSA and OSHA guidelines
• Required to perform duties in relation to PHIPA, HIPAA, PIDEDA

Centricity Research is committed to meet the accessibility needs of persons with disabilities in a timely manner. These accommodations will be available upon request.

We thank all candidates for their applications, however, only those candidates selected for an interview will be contacted.

Centricity Research values the health and well-being of our employees, clients and patients and as such we have instituted a COVID-19 Mandatory Vaccination policy for all employees. All candidates receiving job offers will be required to provide proof of vaccination.

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