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Communications And Consumer Engagement Associate
Company | 6ix Management |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-30 |
Posted at | 11 months ago |
While most of us worked remotely during COVID-19, we are thrilled to resume some normalcy and get back to business. At the beginning of quarantine, from makeshift offices and dining room tables, we made aggressive moves to build new relationships with essential businesses that were determined to improve their customer experiences and support communities across the country, even through these challenging times. We worked tirelessly to adapt our hiring and training methods over the last couple of months, and we are officially ready to offer career opportunities to resilient, goal-oriented individuals.
- Directly engage all customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction
- Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods
- Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques
- Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies
- Utilizing personal experiences and industry research, create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges
- Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role
- Excellent interpersonal and customer relations skills whether in-person, virtually, or in writing
- Exceptionally bright, passionate mentality with a passion for communication, helping others, and a building a rewarding career
- Ambition, cause-oriented self-starter that willingly goes the extra mile
- Demonstrated ability to work in an action-oriented, cross-functional environment
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