Clinical Operations Manager Jobs

We are seeking an experienced Clinical Operations Manager to oversee the overall operations of a successful start-up private medical practice office!

• Performance-based bonuses up to $40,000 AND the potential for future profit sharing
• 14 days Paid Time Off (eligible after 90 days)
• 6 Month Performance review to evaluate progress and potential for additional benefits, including Supplemental Health Plan stipends
• Salary up to CAD $110,000

Clinical Operations Manager – The Role:

The Operations Manager will help grow the startup private medical practice and will be responsible for managing day-to-day operations, including marketing, sales outreach, HR (hiring, training & staff management), legal compliance & financial management.

Experience in Private Healthcare Sector or related industries preferred highly preferred, though if you have demonstrated experience growing sales and revenue in a similar startup-type environment, we want to speak with you! Opportunity for Director of Operations title as the practice expands.

Key Requirements:

5+ years of experience in Business Operations Management including human resources & finance.

2+ years of demonstrated revenue growth in a startup environment

1+ years of marketing cycle experience

1+ years of customer sale cycle management and experience

2+ years of experience in the private medical practice preferred OR experience in an operations role within a private luxury/plastic surgery/aesthetics industry including spas, skin care clinics, dental cosmetics, etc

PLEASE NOTE: *This application through LinkedIn is an expression of interest. Once completed, you will be invited to complete the full application via our company application form system. This is a unique hiring process with multiple steps involved; if you do not wish to complete multiple steps, please do not apply.*

Clinical Operations Manager Responsibilities

• Ensure legal obligations are always met as well as maintain best practices for record retention and document control.
• Oversee all patient-facing policies and procedures, including patient education strategies, service recovery, retention metrics, and managing the recall process.
• Manage and oversee the business affairs and operation of the practice, including all facility management, tech support needs, equipment, utilities, and lease upkeep.
• Work with the Clinical Director to refine processes and practice policy.
• Manage the practice’s finances, such as accounts payable, accounts receivable, bank reconciliations, cash management, and payroll.
• Other managerial duties as assigned.
• Report and track sales to refine marketing strategies and sales metrics.
• Contribute to marketing efforts, including participating in marketing events, networking with other businesses, and keeping social media accounts up to date.
• Lead staff through daily huddles and weekly or quarterly training meetings.
• Oversee the management inventory of office and medical supplies.
• Developing financial strategies and action plans through forecasting and analytics, and produce financial reports for payments, budgeting, etc.
• Manage administrative, marketing, sales and medical staff and provide HR support, including setting KPIs, staff development, and training.
• Establishing & implement standard operating procedures (SOPs) for the practice, including staff hiring, onboarding, training & retention, payroll, and all others.

About You

• 5+ years of proven success in managing complex human resources, finance, or operational departments; including strategic planning in organizational growth in business development
• You are comfortable with Microsoft Office, Google suite, Mac OS, peripherals
• You are familiar with Payroll/HRIS systems, Benefit/Retirement Plan platform integration systems

About Our Client

The only clinic in Ontario to offer specialized treatments for arthritis, our client is on a mission to provide the most innovative and evidence-based therapies possible through the non-surgical treatment of arthritis. Offering Evidence-Based Medicine Treatment backed by clinical research and approved by Health Canada, our client takes pride in their treatment approach – taking the extra time to discuss treatment options and empowering patients to make an informed decision.

Patient care is of the utmost importance, with optimized treatments based on continuous follow-up. Our goal is to help 1,000 patients per year avoid surgery, delay surgery, or not be reliant on pain medicines. Every treatment plan is custom-made for the patient’s needs, with the ultimate goals of quick recovery, reduction of pain, and improvement in function.