Clinical Manager Jobs

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Lieu:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Basic Function

The Clinical Manager is responsible for the management of all clinical functions within their territory to ensure consistent, efficient delivery of services throughout the healthcare continuum. To be successful in this role the successful candidate must build collaborative relationships at all levels within the organization. The result creates compliance with the clinical service model, ensures positive outcomes for patients and KPI achievement.

Nature and Scope

Provide leadership to a team of staff providing coordination of care, case management and clinic/field -based nursing care. As the key clinical liaison for programs and services, the Clinical Manager will foster strong partnerships with internal and external clients, provide business insights and develop and implement strategic goals to grow the business. In this role you will be accountable to ensure clinical standards are adhered to, processes and policies are followed, key client performance indicators are achieved, and that patient care is at the forefront of all interactions.

What You Will Do

• Participates in manufacture quarterly business reviews and operational meetings, providing strategic insights on each program
• Prepares detailed time and usage reports for use by management in assessing client service requirements
• Responsible for the continuous, effective operations of all clinical staff directly reporting to position.
• Strong leadership skills and responsible for motivating, mentoring and coaching clinical team members
• Ensure effective use of resources, anticipate and lead change initiatives to strengthen team and processes
• Participate and support clinical quality priorities such as audits, quality monitoring, non-conformance and incident management
• Develop programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provides leadership and direction to ensure clinical objectives are accomplished.
• Ensures alignment of staff depending on program needs of SHN
• Drives organizational core values, culture, engagement and team collaboration
• Represent Clinical as a subject matter expert in business development opportunities
• Monitor Key performance indicators related, but not limited, to: caseloads and special assignments
• Assist with reconciliation, processing and payment of invoices from subcontracted clinical vendors
• Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information
• Collaborates with the Director of Clinical services and Senior Manager, Clinical to improve quality of care, strengthen the financial performance of the group; and to improve patient, physician and employee satisfaction.
• Assist with the planning, implementation, and coordination of training for new programs, as well as maximize the effectiveness of each team member through further training opportunities as required
• Participate in various projects, committees or task forces to improve SHN services and programs.
• Identifies, develops and implements processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas.
• Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Participates in departmental and organizational meetings
• Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery
• Monitors computer system operations and communications to ensure ongoing access to end users
• Strong collaborator with a proven ability to work cross functionally across SHN teams, within the clinical team and as a key member of the management team

What You Will Need

• BScN preferred, however, a combination of experience and education will be considered
• Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services
• Self-transportation - requires a valid driver’s license and insured automobile is a requirement
• Excellent customer service skills
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Proven customer relationship and/or account management skills with direct client interaction
• Excellent written and verbal communication skills; proficient in computer use
• Willing to accommodate a sliding work schedule to support a national clinical team
• Strong organizational, ability to multitask and adapt to a changing, fast paced environment with multiple priorities
• Minimum 5 years nursing management experience
• Current unrestricted professional RN nursing license in the province of work
• Demonstrated commitment to the principle of quality client-centered service delivery and implementation of CQI processes
• Travel may be required
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Demonstrated leadership experience
• Previous Patient Support Program experience an asset
• Excellent written and spoken communication skills in English (bilingual French/English is an asset)
• 5 or more years of people management experience

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.