Senior Manager Pharmacy Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

The Sr. Manager, Pharmacy Operations is responsible for overseeing the execution of all operational aspects of the Ontario McKesson Specialty Pharmacy Provide metric based updates to Supervisor at regularly scheduled intervals to ensure operational success Staff orientation and ongoing training

Specific Responsibilities:

• Coordinate and assist with internal and external audits
• Provide leadership, mentoring, supervision, and oversight for assigned department and pharmacy functions
• Adherence to standards of care governed by the applicable College of Pharmacists and meet the GXP requirements as required
• Regular auditing and review of Supervisor and Pharmacy Coordinator performance and reviews
• Responsible for providing employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
• Manage data to ensure efficiency, good productivity and avoid duplication of efforts, etc.
• Manage operations, resources and ensure efficiencies as required to maintain customer satisfaction
• Personnel orientation and ongoing training
• Hiring, disciplinary and termination duties of personnel
• Coordinate Monthly pharmacy inventories
• Providing general customer service for patients and handle escalated concerns
• Ongoing communication and contact with staff on goals, objectives and pharmacy activities
• Manage daily operation of pharmacy department including staffing, inventory and scheduling
• Implement training programs as needed to ensure the development of personnel
• Responsibility and oversight of operations including implementing departmental initiatives, key financial activities (e.g Accounts Receivable), tracking and reporting on departmental KPIs and SLAs
• Develop, implement and adhere to Standard Operating Procedures (SOP) to ensure all expectations are followed to meet SOX compliance and meet the specific needs of all product inventories, and manufacturer fulfillment/shipping requirements
• Manage financial responsibilities in collaboration with senior management
• Adherence to standards of care governed by the Ontario College of Pharmacists

General Responsibilities:

• Manage staff, including performance reviews, disciplinary reviews
• Ensure pharmacy meets all requirements set forth for narcotic and controlled substances
• Manage all staff responsibilities as set out by the applicable provincial College of Pharmacists, including but not limited to; prescription counseling, checking, patient reviews
• Manage staff holidays and coverage within pharmacy
• Provide coverage within pharmacy department for dispensing and counseling as needed
• Ensure staffing is adequate to maximize pharmacy productivity

Minimum Requirement:

• Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience

Additional Skills:

• Understanding management roles and ensuring productivity through motivation of personnel
• Ability to express ideas clearly both written and oral communications
• Detail oriented with strong organizational and multi-task abilities
• This position requires a significant degree of self-starting and independence
• Operational experience and demonstrated leadership skills preferred
• Previous hospital, retail, or specialty pharmacy experience preferred
• Complete understanding of retail pharmacy practice, including understanding of biologics and specialty medications
• Experience in pharmacy or related field

Career Level – Manager – M3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$92,900 - $154,800

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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