Team Lead Pharmacy Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Responsibilities:

• Use and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of work amongst staff to cover the Pharmacy operating hours
• Weekends as required, including, but not limited to inventory counts
• Staff orientation and ongoing training Specific Responsibilities
• Keeps current regarding technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide Services to customers
• Provides regular feedback to the Supervisor regarding quality, operational, technical and/or process issues which involve a program, team or individual. Allocation of related resources as needed to ensure effective and efficient delivery of departmental service levels
• Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Supervisor on a regular basis
• Provide metric based updates to Supervisor at frequent & regularly scheduled intervals to ensure operational success
• Required to be a point of escalation for both PSP and provider solutions workflows as needed
• Collaborates with the Supervisor, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis
• Review and analyzes reports and confers with managers/supervisors to obtain data required for planning activities, status of work in progress, and problems encountered
• Shift work required at least 1 closing shift per week, which may extend past 7pm.
• Ensures patient safety is the priority and understands the integrity of our service is based on our ability to safely and timely triage our callers.
• Assists in troubleshooting basic technical issues; assists in the maintenance of any technical support documentation for staff; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues; networks with Service Desk Staff about recurring or one-off issues which require their help. Refers unresolved or other unusual issues to the Manager
• Supports the Supervisor with the development and execution of policies and practices; always responds according to policy direction and seeks assistance with unusual situations and/or staff nonadherence
• Supports the Supervisor and Quality Assurance team to identify, investigate, evaluate and follow-up on all risk incidents and quality issue concerns, as related to the case management team
• Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity operational efficiency and patient-focused service
• Competently performs the duties required of the pharmacy operations team, as assigned; Team Leads are required to place and/or receive program/pharmacy-related calls. Calls may be because of covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up to date with program activities.
• Responsible for the operational activities of a variety of functional area as assigned; required to place and/or receive program/pharmacy related calls as needed

Minimum Requirements :

• Typically requires 6+ years of related experience

Additional Skills:

• This position requires a significant degree of self-starting and independence
• Previous hospital, retail, or specialty pharmacy experience preferred
• Operational experience and demonstrated leadership skills preferred

Career Level – IC Business Support – B5

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$52,400 - $87,400

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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