Operations Team Lead - Ford Canada

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
The Operations Team Lead will take on all needed activities to support client accounts by overseeing an on-site team who provides office services (managed print services, mail/scanning, courier, etc.)
You will be supporting the Ford Canada account within Xerox in Oakville.
Primary Responsibilities:

• Supports administrative tasks, as required
• Establishes support coverage schedules with Operations Managers and Site Leads
• Ability to work in a team environment or single person environment with minimal supervision
• Provides operational support for print, mail, courier and imaging equipment and operations
• Provides backup and peak workload support
• Provides support to all Client Associate positions to facilitate client deliverables
• Flexibility to adapt to various client environments in an organized and professional manner
• Able to lift and move up to 50 pounds
• Travels to supported accounts using reliable dependable transportation
• Provides outstanding customer communications and client service
• Ability and willingness to learn and develop
• Communicates to Site Lead and Manager all process opportunities identified during support period
• Supports training of new employees, as required

Qualifications:

• Minimum High School diploma or equivalent
• Ability and willingness to learn and develop
• Excellent communications skills (oral and written)
• Intermediate use of MS Office
• Ability to be on your feet for up to 80% of your day
• Experience with Adobe and other relevant software a plus!
• Ability to multitask
• 3+ years’ experience in a Digital Print Shop and Customer Service environment