Rx Management Pharmacy Assistant- Express Scripts Canada

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.
Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind.
Do you want to work with a great team & improve patient lives every single day?
Do you want to make a difference and improve patient health outcomes every day?
In this role, you will be on a team of like-minded, energetic, and motivated people primarily responsible for managing patient profiles and processing prescriptions. That includes a data entry component where you will be creating and maintaining accurate patient medication profiles, entering new prescriptions, and liaising with patients to ensure their medication needs are being met. It also includes a reimbursement component where you will be processing and adjudicating prescriptions, and solving any related issues. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.
Essential Functions

• Accurately enter prescription related information into the pharmacy software
• Manage updates to patient medication profiles in the pharmacy software
• Problem solve adjudication related issues
• Support inventory control and management
• Accurately process and adjudicate prescriptions through Kroll
• Address billing and invoicing issues in a timely manner
• Gather information to create and maintain patient medication profiles
• Collaborate with other pharmacy team members to adjust and review drug scheduling to ensure timing of medication dispensing support continuation of therapies
• Provide exceptional customer service over the phone and through other communication channels
• Escalate complex situations as necessary
• Investigate and solve data entry related escalations

Qualifications

• Flexible to situations and adaptable to change
• Strong interpersonal skills with ability to work independently with minimal supervision
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• 1 year of pharmacy-related experience in a Kroll-pharmacy based setting
• Results-oriented paying attention to detail
• Excellent written, verbal and oral communication skills,
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Proficient in Kroll software
• Working knowledge of processing and adjudicating prescriptions
• Ability to multi-task
• CRM experience is preferable but not required
• Team player with the ability to work independently
• Knowledge of pharmaceutical math
• Attention to detail
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Strong work ethic and positive attitude is a must

Note: Internal Posting will close on July 19th 2023.
Express Scripts Canada Is a Cigna Company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.