Clinical Operations Executive Director

Enjoy the satisfaction of a rewarding leadership career overseeing the East Kootenay region in beautiful British Columbia. We are seeking a collaborative and strategic leader with extensive experience in clinical operations and management to fill this crucial role.

Led by a forward-thinking leadership team focused on innovation and giving people room to grow, we are looking for people who want to make a difference in the communities in which they live, work and play. As a top 100 BC Employer, we also offer one of the best benefits packages in Canada, including Medical, Dental and Extended Health coverage, a defined pension plan and paid vacation starting at 4 weeks to a maximum of 7 weeks annually.

This position can be located in any of the beautiful communities within the East Kootenay region of Interior Health.

About The Role

The Executive Director, Clinical Operations – East Kootenay is a member of the Clinical Operations Leadership Team and is accountable to the Vice President for the planning, delivery, and evaluation of clinical patient care services within the portfolio to meet the needs of the residents of the assigned Interior Health service delivery area. The Executive Director provides senior leadership and direction to the development, implementation, and assessment of strategies, program/ service objectives, and operations that support patient-focused seamless care that is integrated across community and hospital settings in the service delivery area. The Executive Director works in formal partnership (i.e., dyad relationship) with the physician leader in the service delivery area.

The Executive Director also holds responsibility for various assigned services across Interior Health.

Key Responsibilities

• Partners with the Chief Project Officer to provide oversight and guidance on major construction projects.
• Fosters an environment that embraces and supports innovation and evidence-based research to inform local decision-making and develop enhanced practices and protocols.
• Adheres to agreements and policy commitments signed or agreed by the Ministry of Health with the British Columbia Medical Association and the Health Employers’ Association of British Columbia with respect to labour and health human resources.
• Ensures the tactical planning, financial and business operations, and service delivery activities of the portfolio align with and contribute to successful achievement of the organization’s strategic services plan and deliverables and are working towards ensuring public confidence in health system performance.
• Ensures the continued development and evaluation of a multi-year people management plan that complements Interior Health’s strategic human resources direction for staff, volunteers, and physicians.
• Develops and maintains internal relationships with staff, physicians, patients/clients, and volunteers by communicating effectively to ensure the business operations and service delivery activities of the portfolio are aligned and contribute to the successful achievement of Interior Health’s Strategic Directions.
• Provides leadership for other services, programs, or projects as assigned by the Vice President.
• Provides sound financial management (operational and capital) focused on achieving a balanced budget while ensuring a high quality of care at all service levels. Working within the approved financial mandate, prepares budget and program recommendations, oversees and monitors actual expenses and program/service outcomes, identifies efficiencies and promotes optimal use of resources, and makes recommendations on current and future program and service adjustments.
• Develops and oversees an integrated and networked health delivery system across the continuum of care within the assigned service delivery area. Ensures alignment with the broader Clincial Operations portfolio and Ministry of Health and Senior Executive Team directives to improve the health status of the population served.
• Partners with the Provincial Health Services Authority in the planning, management, and implementation of provincially delivered and coordinated programs/services.
• Develops and maintains relationships with key external stakeholders such as elected officials, government agencies, regional hospital districts, aboriginal leaders, advocacy groups, and foundations, and represents the organization in a variety of settings and to external stakeholders. Relationships with key stakeholders are foundational for success and must encourage understanding, cooperation, and cultural safety in the development, implementation, and evaluation of the portfolio programs and services.

Qualifications

Education, Training, and Experience

• A Master’s degree in a health, business or related discipline.
• Fifteen or more years of clinical and leadership experience in large, complex, adaptive health organizations.

LEADS Capabilities

Demonstrates all LEADS Capabilities, in particular:

• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.

Skills And Abilities

• Demonstrated leadership and interpersonal skills.
• Ability to drive and facilitate change.
• Ability to unify, energize, and motivate people.
• Physical ability to perform the duties of the position.
• Ability to function effectively in a highly dynamic environment.
• Ability to successfully utilize management strategies and programs.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to influence others at all levels of the organization and well as external stakeholders.
• Knowledge of current and future healthcare issues.