Business Consultant - Rpm Insights Team

Description

The RPM Insights crew is growing, and looking for a Business Consultant.

What You’ll Do

As part of the Retail Performance Model (RPM) Insights crew, you’ll be focused on developing impactful and tailored insights for TELUS Retail Ltd. corporate stores and kiosks. From ad-hoc analysis to interactive dashboards, you’ll play a part in helping to grow the business by enabling data-driven strategies and helping business owners and leaders identify their most lucrative growth opportunities.

As the most senior member of the team you’ll act as the connective hub within the Insights crew and across other enablement and strategy teams. Working in close partnership with the team lead and peers, you’ll help create and implement the foundational frameworks, focuses, and strategies that allow the entire team to do their best work. As our team’s lead storyteller, you’ll bring objective and impactful insights to our leaders and executives.

Within the Crew

• Leading the structuring and shaping of team working cycles
• Connecting new learnings and developments across people and projects
• Organizer – helping us ship work

• Exploring advanced data techniques and platforms to develop intelligent, proactive, and predictive opportunity insights
• Working with peers to translate that into near-term activities and insight structuring
• Deep thinking around process and data flows (transforming not just the insights themselves, but how the insights we produce are powered, structured, and developed)
• Bringing broader business context and strategy to the team
• Strategizer – helping us ship relevant and on-strategy work
• Helping to develop standing resources, templates, and data/process pipelines to accelerate insights generation and improve data and user-experience consistency

• Advisor, Critic, & Polisher – helping us ship elevated work
• Giving considered and constructive feedback to peer work, and work from other business units

Across the Business

• Taking in inputs from sales, systems, and strategy forums (know what’s happening around us)
• Savvy Sponge
• Assessing what’s happening around us and thoughtfully connecting the dots to potential opportunities/impacts for our team when and where relevant

• Thoughtful Listener
• Immersing yourself in field and business requests and feedback
• Digging “beyond the ask” to unearth deeper needs and motivators, discerning the difference between good ideas, good ideas ahead of their time, and finding great ideas nested inside of bad ones

• Not everything is doable. Working with colleagues and stakeholders from across the business, you’ll work together to find solutions and make smart compromises that move things forward. (“No, but…”)
• Collaborative Negotiator
• Sometimes you’ll need to pivot. While often planning farther out, there will be times when you’ll have to work quickly on more immediate response or remediation efforts. You will need to be able to discern what requires more immediate action, triaging and sidelining less time sensitive priorities, with exceptional stakeholder management and communication

• Lead Storyteller
• Great ideas only become great solutions when your partners clearly understand – and can get excited about – the opportunity
• Bringing team insights and resources to the appropriate forums/teams, teaching the how/what/why/why-it-matters of what we’ve learned and built

Qualifications

What You’ll Bring

• A critical eye with the ability to give constructive and impactful feedback – without being a jerk (we have a strict “no jerks allowed” policy). We are hard on the work, and good to each other
• An integrative mindset, with the ability to see the “big picture” and understand how your work is connected to other teams’ work and the broader strategic context
• A track-record of developing solid working relationships built on effective listening, trustworthiness, credibility, and honesty
• A collaborative approach and willingness to partner successfully with peers within and across teams
• Curiosity, a passion for sales, and an analytical mind
• Clear, compelling, and influential, communication (written, verbal, and visual; synchronous and asynchronous), with an ability to get buy-in for your ideas at field, team, and executive levels alike
• Initiative and focus, making the most of significant stretches of uninterrupted time to do high quality, thoughtful work
• Pragmatic problem solving, with an openness to compromise, a commitment towards progress, and the ability to work creatively around constraints

Other Stuff

• We care way more about what you can do, and how you think, than any educational credential or certification you may or may not have
• Feel like you’re still not quite there? Check out our Sr. Performance Analyst posting and see if it’s a better fit.
• Proficiency with Basecamp and Google Workspace is an asset, but not a requisite
• You can live anywhere in Canada. Big city, small town, or not-a-town. We are passionate about all forms of Diversity and Inclusion, including geographic diversity
• Be performing at standard in your current role for a minimum of 12 months
• Notify your support person of your application
• To be considered for this role, you must:
• This is a senior consultancy role that you can grow into.
• Note: while you can live anywhere, and will most often work asynchronously, there will be some regular rhythms of synchronous work with teams across Pacific, Mountain, Central, and Eastern time-zones
• Formally apply online
• Feel like you bring a lot of the above, but not all of it? That’s cool – let’s talk!