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Manager, Shopper Insights-10 Jobs
Company | Mondelēz International |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services,Food and Beverage Manufacturing,Manufacturing |
Expires | 2023-09-25 |
Posted at | 8 months ago |
- Continuously optimize business through data, tracking, learning
- Generate behavior changing insight and identify effective levers of engagement
- Provide strong guidance to stakeholders on the principles and uses of consumer segmentation to unearth actionable, growth oriented insights at a retail level
- Be responsible for developing consumer selling stories using the consumer segmentation framework as its data foundation
- Curate an advantaged level of social intelligence to uncover rich cultural trends, snacking moments, brand Identify and leverage growth opportunity in retail environment for the area of geographic responsibility
- Drives action oriented insights on innovation, communication and brand growth imperatives to shopper, customer and net revenue planning teams
- Able to partner well with marketing, sales and external agencies
- In-depth knowledge in analyzing and creating visualizations of large amounts of data
- Experience in using retailer / customer data, shopper insights and analytics to develop compelling retail customer plans ideally in the FMCG/CPG industry
- Experience in presenting to retailer teams, and in negotiation planning/joint business planning
- High proficiency in base business tools (Excel/PowerPoint), with expertise in data modelling with data visualization tools (experience with Tableau is a must)
- Strong knowledge and usage of market segmentation models
- Proven track record in persuasively influencing and aligning key customers and business stakeholders in a highly matrixed organization
- Ability to connect the dots to reveal new insights and identify strategic and tactical shopper opportunities for business growth.
- Use Insights and Analytics to build a strategic point of view about shopper experiences.
- Consults with sales colleagues to define the scope of strategic initiatives to proactively identify growth opportunities for our categories and brands.
- Use customer, shopper, and market data sources to understand and communicate the voice of the shopper and his/her attitudes, behaviors, motivations and pain points, ensuring that the authentic voice of the shopper is heard in all business initiatives.
- Synthesize multiple data sources and research insights that capture shopper insights, convey ideas, and provoke new growth opportunities.
- Present research insights that are actionable, compelling, and connected to the business strategy.
- Deploys insights plan and manage projects from start to finish including setting objectives, identifying data sources, determining appropriate research methodologies, bidding out the project to research suppliers, managing the project, and analyzing and delivering the results to key stakeholders.
- Identify shopper knowledge gaps, both foundational and customer specific.
- Use deep dive analytics, 3rd party tools, and category/shopper insights to assist in the development of customer stories.
- Proactively identify key business opportunities and lead projects from concept to completion.
- Diagnose category challenges and translate them into specific business questions that can be answered through primary research and analytics.
- Provide proactive inputs on sales performance, shopper behavior and retailer trends, to influence key decisions.
- Proficiency with loyalty card analytics a plus
- CPG, retail, or customer development insights or analytic experience required
- Bachelor’s Degree
- Power user with experience in excel with the ability to manipulate data, create pivot tables, functions, formulas
- Power user with syndicated data (i.e. Nielsen, IRI, Numerator)
- Experience in designing different types of research including but not limited to virtual shopping research, path to purchase, decision tree, shelf testing, focus groups, store intercepts
- 5+ years of Shopper Insights, and/or Category Management experience
- Must be proficient in fundamental research methodologies and analytic approaches
- Must be proficient in business analytics and understand common retail/shopper metrics
- Strong functional & technical expertise in quantitative, qualitative research & data analytics
- Results oriented and acts with a strong sense of urgency
- Nimble and enjoys a fast-paced environment
- Ability to pull disparate pieces of data together for a cohesive and insightful consumer story
- Ability to communicate clearly and effectively both verbally and in writing to a widely diverse audience
- Ability to independently lead projects from concept to completion
- Ability to develop trusting business partnerships across cross-functional teams
- Ability to connect the dots and can tell a clear, concise, and compelling story by leveraging multiple data sources
- Regular busniess hours M-F (Hybrid)
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