Booking Officer Accommodations (Clerk E) - Offsite Patient Accommodation

Click here to apply as an internal applicant.
Req ID: 159466
Company: Nova Scotia Health
Location: Central Zone, Victoria Building - QEII Department: OPCZ Offsite Patient Accommodation QE2
Type of Employment: Casual Casual Relief ( 3% FTE) x 1 position(s)
Status: NSGEU Admin Professionals Position
Posting Closing Date: 26-Jun-23
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About The Opportunity
The Accommodation Booking Officer is responsible to coordinate accommodation requests for patients travelling to the QE2 for care from other locations within the province, New Brunswick, and Prince Edward Island. The Accommodation Booking Officer is the first point of contact for service provider, patients and family members regarding reservations and concerns. The incumbent receives, reviews and coordinates accommodations requests from different sources, then places the reservation with the accommodation provider ensuring the needs of the patients are identified and addressed while keeping within the contract requirements and criteria for coverage. Adhere to set criteria for accommodation coverage and responsible to bring forward requests from clinical teams for special circumstance requests to the manager for approval.
This position will be required to work overtime hours to support emergency requests and liaise with providers to trouble issues related to reservation requests.
About You
We would love to hear from you if you have the following:

• Knowledge of the health system with high level understanding of the health care system in NS
• Demonstrated high degree of independent decision making, self-direction, motivation
• Ability to work well independently as well as within a multi-disciplinary team environment
• Medical Terminology
• Sound knowledge and skill working in an interdisciplinary setting
• Employees are responsible to access training, education, and awareness of occupational health safety and patient safety annually
• Required to carry a cell phone 24/7 to discuss urgent patient accommodations
• Strong negotiation, conflict resolution and rapport-building skills
• 2 years previous related job experience required
• STAR patient registration
• Competencies in other languages an asset, French preferred
• Superior organization and time management skills to prioritize and complete assignments
• Excellent communication skills in dealing with people at all levels of the organization and comfort working with various stakeholders
• Experience in coordinating activities
• Strong analytical and math skills for invoice reconciliation
• Grade 12 plus completion of a one-to-two year program in business administration required
• Microsoft Office Suite – Outlook, Excel, Word

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
Casual Relief Position
Compensation and Incentives
$21.73 - $24.31 Hourly
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
Preferred candidates must be able to demonstrate proof of primary series of COVID -19 vaccine at time of hire.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.
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