Patient Services Assistant Jobs

Maple Forest Family Physicians is looking for a proactive, compassionate individual to join our growing healthcare team, supporting front-desk operations at a vibrant new family medical practice. Working closely with our Practice Manager, you will develop strategies to manage administrative processes efficiently, support our doctors to deliver effective care, and ensure our patients feel they are in safe hands at our clinic.

Responsibilities

• Ensure inbound correspondence is processed efficiently, securely and accurately in line with our processes.
• Manage referrals, follow-up and general outbound correspondence to support our doctors.
• Respond to general enquiries by phone and email from patients and other healthcare partners.
• Provide a first point of contact for patients at the practice - answering questions and ensuring accurate and complete registration information.
• Assist as required with general day-to-day practice operations.
• Take a proactive approach to improving efficiency and streamlining processes, in line with our core values.
• Facilitate the booking of appointments requested online and over the phone to provide convenient access to care.

Qualifications

The ideal candidate will have experience working in a clerical or administrative role, preferably in a healthcare setting, as well as a strong background in a public facing role providing excellent customer service. Strong written and verbal communication skills are essential.

Candidates must be computer literate and comfortable using common office software, with the ability to learn new systems and processes quickly. Prior experience working with Electronic Health Record (EHR/EMR) software would be highly desirable.

Candidates should have a general understanding of data protection and privacy principles - previous experience handling sensitive data securely would be beneficial.

Our Offer

Maple Forest Family Physicians is a proudly equal opportunities employer with a commitment to promoting a healthy work-life balance. You will be joining a close-knit team of likeminded individuals in a welcoming and collaborative workplace.

You will work within our regular daytime opening hours from Monday-Friday at our practice location in Vaughan. The practice is closed for all weekends and statutory holidays.

We offer competitive rates of compensation, a comprehensive health benefits package, extensive training and scope for progression.