Assitant Manager - Product Operations

JOB PROFILE: Assistant Manager
REPORTS TO: General Manager
ABOUT THE ROLE
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
CRITICAL COMPETENCIES
Drives Results, Accountability, Talent Builder & Customer Impact
ORGANIZATIONAL LEADERSHIP
• Member of the store leadership team and act as a trusted leader.
• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
• Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic
initiatives to improve processes.
• Maintain a clean and safe environment to prevent loss and minimize risk.
• Create and foster a collaborative store culture.
• Demonstrate values and behaviors consistent with our culture.
• Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,
Employee Policy Guide and Employee Appearance Guidelines.
WHAT YOU’LL DO
• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies
and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard
operating procedures.
• Represent the brand and understand the
competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless
customer experience.
• Ensure all compliance standards are met.
WHO YOU ARE
• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to
effectively interact with customers and your
team to meet goals.
• Passionate about retail and thrive in a fast-
paced environment.
• Driven by metrics to deliver results to meet
business goals.
• Determined to effectively lead and inspire
others to learn and grow through coaching and
mentoring.
• Agreeable to work a flexible schedule to meet
the needs of the business, including holiday,
evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor,
stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

COMPETENCIES AND BEHAVIOURS
DRIVES RESULTS:
Fulfils assigned tasks
• Works towards commercial and business goals, focuses on activity
• Understands the importance to the business of achieving commercial success
Works to make things better
• Looks for opportunities to improve and takes ad hoc actions
• Delivers as long as there are no major obstacles based on original plan without contingency • Understands the general profit drivers for area
ACCOUNTABILTY:
Let’s people follow guidelines
• Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement
• Pays close personal attention to the details of a process; checks things out to ensure they are done right
• Adheres to core business planning and reporting processes; personally attends to details
TALENT BUILDER:
Encourages individuals to develop
• Identifies actions critical to high performance
• Provides specific feedback on performance near the event
• Sets general development goals for improvement in current position and provides standard
development opportunities
• Identifies general recruitment need, even if different from the expected or traditional recruitment
direction of the organization
CUSTOMER IMPACT:
Has basic understanding of the customer and uses it
• Listens to the customer’s feedback and acts on it
• Knows and can describe general industry characteristics and trends
• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and
biggest or best-known competitors