Analyst, O2C - Franchise Contract Management

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

Job Overview

Franchise Contract Management is a crucial team within the Global Business Services (GBS) organization,

responsible for ensuring the timely delivery of all documentation required for franchisee transactions to relevant

franchisee parties. This requires working closely with assigned franchisees, buyers, and sellers on a transactional

basis through checking the admissibility of documents with the company legal team and troubleshooting process

breakdowns with GBS. Streamlines and improves processes as they find patterns in problems. Allocates work as a

team leader; may check on completion/quality.

The Analyst, Franchise Contract Management, reports to the Manager, Franchise Contract Management. In

addition, the position works with other functions within the organization including Global Business Services, IT,

Finance, Accounting, Development, and others.

Why This Role Is Important

At RBI we are a growth company with ambitious goals. We know that we can only make our dream a reality by

having the right talent on our side. The Analyst, Franchise Contract Management will drive operational and

contractual excellence across our Global Business Services organization and enable our three iconic brands to

expand their global footprints.

In this role, Franchise Contract Management Analyst role, you will be a critical part in driving the day-to-day

operations within Order to Cash (O2C) and supporting our outsourced partners to achieve critical KPIs. You have

strong relationship building, communication, influencing skills, and will be working closely with the outsourcing

partner and Vendor partners in resolving escalated issues and complex disputes. You are detail oriented, and

process driven with the ability to identify process gaps and areas for improvement. This position provides the

opportunity to gain broad experience in financial reporting and operations.

Responsibilities

• Responsible for troubleshooting process breakdowns with GBS and key stakeholders, including finance,
• Responsible for checking on the admissibility of documents with the company legal team
• Responsible for on time delivery and accuracy of all documentation

development, legal and IT

• Driving and participating in process team meetings with key stakeholders for streamlining and improving

processes as they find patterns in problems

• Responsible for creating reports and analysis along with managing franchise master data
• Responsible for performing SOX compliance controls to keep the integrity of the processes
• Responsible for obtaining information and documents from franchisees, buyers, sellers and brokers
• Responsible for streamlining and improving processes as they find patterns in problems

Essential Duties

• Troubleshoots process breakdowns with GBS and key stakeholders
• Works with franchisees and related parties to gather all required documentation for transactions
• Checks admissibility of documents with legal team
• Continuous understanding of franchise agreements, FDD’s, buyer and seller packages, franchisee

requirements, and GBS franchisee processes

• Coordination of Net Restaurant Growth & Store status reporting to senior leadership

Qualifications

• Excellent communication skills (both written and verbal)
• Maintains a high level of integrity, professionalism, and strong attention to detail with the
• Bachelor's degree in business or related field
• Previous experience in working with and releasing franchise contracts is preferred
• Highly motivated and capable of bringing innovation, efficiency, and excellence to work every day
• Knowledge of franchise agreements, requirements, and franchisee processes is preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Proven record in identifying process issues and scoping possible solutions
• Knowledge of programming languages like SQL, Oracle, and Python is an asset

ability to assume greater responsibility as needed

• Skilled in negotiation process and transactions; skilled in using analytical software
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the

audience, whether orally or in writing.

• Highly organized and demonstrates ability to work effectively in multi-tasking environment with high

volume workload and tight deadlines

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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