Admissions Clerical Officer - Insourcing/ Outsourcing

We are looking for someone to join our existing Admissions Booking Team within the Coastal ISU at Torbay Hospital on a 12 month fixed term Contract.

The ideal candidate will need customer care experience, experience of working with patient records and using a hospital database such as IHCS, Galaxy and using Microsoft applications.

We would expect candidates to have proven relevant experience of working in a similar role.

The Admissions Office is responsible for booking all elective surgery admissions for the following surgical specialties: Colorectal, ENT, Max Fax, Orthopaedics, Pain Management, Plastics, Vascular, Upper GI and Urology.

Duties will include the booking of pre-operative and consent appointments and admissions, liaising with patients and other medical staff face to face and by telephone and data entry.

If you are a good communicator and can work both independently and as part of a team we would like to hear from you.

Welcome booklets - 1 (pagetiger.com)

• We strive to provide excellent, innovative services that help people to live their lives to the full.
• Dealing appropriately with patients.
• We actively support peoples’ rights to have their voice heard in decisions about how their needs are met.
• Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.
• We value everyone’s opinion and experience.
• We show empathy and kindness to every person.
• Comply with the requirements of Data Protection Act.
• Liaise with Consultants on waiting list management in order to meet Government targets.
• Arrange pre-assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.
• Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
• We aim to provide the highest quality of care by listening to and acting on feedback and using our resources effectively.
• Input details on waiting lists of patients requiring elective surgery hospital on PAS system.
• We work in partnership to achieve the best possible outcomes for our communities.
• Compile, submit on Galaxy (theatre list system) and distribute theatre lists.

Why work with us

For further details / informal visits contact: Name: Mollie Brooks Job title: Practice Manager Email address: [email protected] Telephone number: 01803 654660