Account Specialist Jobs

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Specialist to the Scandi Family!

You will be taking care of a mixed client portfolio comprised of 8 client sites. Sites are located across Edmonton, Vegreville, Fort McMurray, Lloydminster, and Leduc. Travel will include local weekly site visits and overnight travel to further sites twice a month.

What's In It For You

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What Your Day To Day Will Look Like

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
• Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• Owner Operator Management; Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Operations Management; Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI's to ensure they are met or exceeded

What You'll Need To Succeed

• Excellent critical thinking and problem-solving skills
• Must be able to work under pressure with a sense of urgency
• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
• Valid drivers license in good standing and reliable vehicle
• Strong delegation skills with the ability to motivate and resolve employee issues
• General understanding of financial principles, including budgeting and profitability
• Minimum 5 years management experience
• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
• Possess the ability to work with multiple software platforms and applications
• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)

Additional Job Details

• Competitive Wages are offered as per industry standards
• Gas and car allowance provided
• Must be available 24/7 in case of emergency or client needs
• IPad, Cell Phone and Computer provided

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.