Key Account Representative Jobs

Reports To

Director, Local Contract & Bid Sales

Location

Edmonton, AB

Type

Salaried

Closing Date

September 24th, 2023

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role

This position is responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this position will provide an exceptional level of business to business (B2B) sales consultation, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace. This role is responsible for the account management and growth of local contract sales with a minimum territory size of $12 million in annual sales. The KAR will work collaboratively with other Sysco associates including category and segment Specialists, New Market/Segment Managers, Business Development Managers, and Customer Service members to improve customer experience and maximize sales.

Role Responsibilities

• Communicate effectively with Sysco and Specialty Companies servicing Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Attends and participates in general sales and district meetings
• Engage Experts to improve closed/won sales performance
• Be informed of market conditions, product innovations, competitor products, prices and sales, and share information and knowledge with customers as part of a value-added service
• Track expiring contracts and participate in building of new Master Service Agreement
• Deliver the sales targets established in a detailed account plan
• Offer value-added services to Customers as needed to help support growth and Customer loyalty
• Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files
• Drive penetration and minimize lost business to achieve profitable sales growth and special objectives within assigned accounts
• Answer customer’s questions about products, prices, availability and product uses
• Manage pipeline of penetration opportunities leveraging analytically generated product recommendations
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Collaborate with Business Development Managers to support growth strategy throughout customer lifecycle
• Provide product information and practical training to customer personnel
• Understand Customer contracts and enforce compliance mutually
• Participate in company functions, customer visits and customer events
• Perform other duties as assigned.
• Research customer business needs and develop a mix of products and services to meet these needs
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data

Qualifications/Skills/Job Requirements (About You)

• Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)
• Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
• Demonstrated skills in the area of consultative selling, networking and negotiations
• Proven ability to cultivate relationships and grow sales
• Valid driver’s license in good standing with access to a vehicle is required.
• Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
• Ability to understand and manage compliance to contracts
• Strong financial and business acumen and ability to properly plan and execute business plans
• Minimum of 2 years’ experience in sales
• Completion of post-secondary education or equivalent experience; CPSA designation is preferred
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Strong communication and interpersonal skills and ability to work with and influence a variety of key stakeholders

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco associates enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

• Life Insurance
• Preferred vendor discounts
• Associate Resource Groups
• Employee and Family Assistance
• Stock Purchase Plan
• Short-Term and Long-Term Disability
• Company Pension Plan
• Group RRSP & TFSA
• Maple Virtual Care
• Unlimited on-line learning
• Parental Leave Plan
• Sysco product discounts
• Voluntary Optional Insurance

(*benefits may vary based on location or bargaining unit)