Account Manager Jobs

hybrid

815 West Hastings Street, Vancouver, British Columbia, Canada, V6C 3N9

full-time . May 30, 2023

Description

What You Can Expect

All SkyHivers are rewarded with truly unique professional experiences. We work hard and are passionate about our mission and our customers. We support each other and work in a highly collaborative, engaging environment to make a positive impact on the world. We encourage you to reach out to any SkyHive employee to hear their experiences first-hand. We hold ourselves accountable for helping you reach your career goals in a truly supportive environment, valuing diversity in all its forms. We love adding new perspectives and appreciate those who ask questions to challenge assumptions, explore new directions, and improve what we’ve already built. People evolve and so do companies - we reflect this in how we assemble and grow our team. We support an environment in which every person can bring their full, authentic selves to work.

The Opportunity

SkyHive is looking for an energetic, entrepreneurial Account Manager to work with its Fortune 500 customers. Your objective is to facilitate and maintain successful relationships with customers, which will be measured by their reference ability, customer satisfaction levels and increased annual recurring revenue levels. You will also seek out opportunities for new business upsell, cross-sell and services opportunities within those renewal customers.  

If you’re someone who “acts like an owner” in everything you do, and you have proven success coaching and partnering with your clients, this is a chance of a lifetime to join at an exciting stage of our growth and help shape and develop our growing customer organization. 

 

What You Will Do

• Conduct regular business review meetings with the customer’s senior stakeholders around successes, challenges, and opportunities to expand capabilities, working collaboratively with the Product Implementation Manager, other SkyHive colleagues, and partners to ensure the customer achieves maximum value from their overall investment in SkyHive
• You will drive additional revenue through upsell and expand opportunities with existing clients, maintaining an accurate forecast 
• Ensure a world-class service experience to SkyHive customers through oversight and collaboration with fellow SkyHive colleagues, customers, and partners across the entire customer journey
• Be accountable to excellence in customer success and customer delivery as measured through Customer Net Promoter Score and other measures such as product adoption and utilization
• You will own, drive, and lead the renewals across all accounts, including executing contract renewals 
• Know your customers: their organization, their key people, and most importantly – their goals, and how they can use SkyHive’s products to achieve them
• Deeply understand SkyHive’s products, technical and operational use cases, and features, and be confident in recommending how your customers can use them for the best value

 

What You Will Bring

• Solid understanding of Enterprise SaaS applications and collaboration technology 
• Excellent written and verbal communication skills; a confident, compelling communicator and presenter
• Proven experience in prioritizing competing demands in a fast-paced environment where things can change quickly 
• Experience with expanding clients across large enterprise deals, preferably with HCM/ATS/LMS products 
• Curiosity and skill in aligning product use cases to business/organizational challenges and opportunities
• 5+ years of Sales / Customer Success / Account Management experience preferably with large Enterprise/Fortune 500 SaaS organizations
• Ability to manage multiple customers and issues simultaneously, across different time-zones and countries
• Experience resolving and communicating tactfully, both internally and externally, about issues with both technical and non-technical audiences

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

What We Offer

• Professional development assistance program
• Opportunity to explore other departments as training and career continues
• Opportunity to get your foot in the door of a fast-growing tech company
• Collaborative team environment
• Paid & unpaid volunteer time off
• Social Impact Organization with Certified B-Corp Status
• Competitive compensation
• Stock Options
• Three weeks’ paid vacation, paid holidays and birthday leave
• Comprehensive health benefits package
• Retirement savings with employer match

About SkyHive

At SkyHive, our purpose is to democratize labor opportunities around the world so that we can all benefit from a more capable workforce and a more efficient global economy. We’ve built the world’s only Quantum Labor Analytics platform to optimize human economies in real time for companies, communities, and countries. Essential for digital transformation, our platform informs and benefits the entire job cycle from the individual worker to the corporation to the global economy. By marrying economic theory with workforce modeling and human analytics, we illuminate the reskilling journey and provide customers with a capable and future-proof workforce that closes the skills gap with speed and efficiency unleashing human potential for individuals, organizations, and governments.

Recognized as a top start-up by Forbes, Startup Grind, and C100, SkyHive is an award-winning AI technology that deepens our understanding of labor markets, workforces and individuals, enabling new ways of acquiring, developing and engaging talent.

Equal Opportunity

SkyHive is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. SkyHive does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation.