Academic Liaison & Administrative Assistant

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Academic Liaison & Administrative Assistant

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary

The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and changing environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.

Reporting to the Chief Academic Officer (CAO) and Campus Director, the incumbent is responsible for executing key leadership and operational functions in Academic and Student Services.

Key Job Responsibilities

• Be the first contact point and act as the face of the Academics department for students, including service at the reception desk
• Mediate potentially tense situations where language and cultural barriers may affect the reception desk
• Work closely with Student Services when students have questions, concerns, or help booking an appointment with their Advisor
• Communicates directly and on behalf of the CAO and Campus Director when directed, maintaining excellent client relations skills
• Act as the designated communications liaison between the CAO/Campus Director and third parties
• Be comfortable working in a busy environment and producing reports and statistical data
• Works with Executives on administrative tasks (e.g., document and file management, scheduling, organization tasks, refining administrative processes, notetaking)
• Computer and presentation assistance for board meetings, global exec meetings, and other events
• Provide knowledge and expertise about programs, courses, and Student Services to students
• Meet regularly with the CAO (Chief Academic Officer) and Campus Director, to provide day-to-day supports and updates to each party
• Perform other related duties, as assigned

Key Relationships

• Program Directors
• Campus Director
• Chief Academic Officer
• Faculty Leads
• Academic Advisors
• College Leadership Team
• Employees and students of LaSalle College Vancouver
• Key Managers

Knowledge

Job Requirements:

• Previous experience in supporting senior executives would be an asset
• Certificate, Diploma or Bachelor’s degree in Office Administration or Business, supplemented by relevant and meaningful work experience in a related field while meeting specific and measurable objectives that contributed to the overall success of an organization
• Experience in Higher Education would be an asset

Skills

• Excellent speaking, writing, editing, grammatical, organizational, and research skills.
• Strong interpersonal skills with a range of populations
• Effective team and partnering skills
• Exceptional MS Office skills including Word, Excel, PowerPoint, Teams, and comfortable utilizing a variety of IT systems including, but not limited to, an intranet, databases, etc.
• Superior organizational and problem-solving skills

Abilities And Attributes

• Deal with ambiguity and successfully meet deadlines
• Flex his/her personality when interacting with a wide variety of internal and external stakeholders
• High level of professionalism, diplomacy and tact
• Work independently and effectively, under pressure and with minimal supervision
• Team player with a positive attitude and a strong work ethic
• Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does
• Listen effectively and respond appropriately
• Work collaboratively
• Plan, coordinate and execute the related workload
• Adapt to changing assignments and juggle multiple, and sometimes competing, priorities

All employees at LaSalle College Vancouver are defined by key attributes which we value. These key attributes are: action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences, engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused, and resilient.

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